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Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 129 N Ely St, Main 2, Kennewick, WA 99336, USA
Phone: (509) 734-8989
State: Washington
Zip Code: 99336


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Reviews
The store is small so they don't have all of REI's products HOWEVER the staff is amazingly nice and helpful. I am a novice backpacker and an experienced Mt. biker and the staff had no trouble jumping from beginner advise to deep and technical bike conversations. 10/10!
8 years ago (01-07-2017)
Staff is very knowledgeable we're able to fix my Yakima box within minutes, best customer service in the planet !!!
8 years ago (06-07-2017)
The staff here are better at appearing knowledgeable than they actually are. I think this reflects an overall shift in hiring and training practices from friendly outdoorsman type employees with real life experience to effective salesmen who get you to leave with something, even if that something isn't necessarily what you need or what is best for you. I used to walk out of REI knowing more than I did about gear or the outdoors than when I walked in. The last few times I walked out with overpriced and overselled gear that didn't last.
8 years ago (14-06-2017)
Happy friendly staff. Top notch outdoor gear!
8 years ago (12-07-2017)
Always a great experience here. Very knowledgeable staff.
8 years ago (13-06-2017)
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