Ridge Dog Shop

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About

Story

Pamper your four-legged friends with a trip to Ridge Dog Shop today. From Poodles to Chihuahuas to Dobermans, we offer professional grooming and bathing services for dogs of all sizes, ages and dispositions. We pride ourselves in caring for your dog as an individual. Each dog has different needs to ensure they have a comfortable and successful experience at Ridge Dog Shop. We also carry a fantastic selection of pet supplies, grooming supplies, and pet apparel. Call our pet salon in Richmond, Virginia, at (804) 288-0605 for quality pet apparel and dog grooming services.

Address: 1505 N Parham Rd, Richmond, VA 23229, USA

Phone: (804) 288-0605

Website

State: Virginia

Zip Code: 23229

Opening Hours

Monday: Closed
Tuesday: 7:00 AM – 5:30 PM
Wednesday: 7:00 AM – 5:30 PM
Thursday: 7:00 AM – 5:30 PM
Friday: 7:00 AM – 5:30 PM
Saturday: 7:00 AM – 5:30 PM
Sunday: Closed

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Reviews

Always friendly and professional. Never have had any issues. Highly recommend them.

 8 years ago (27-12-2017)

Took my rough coat Russell Terrier here when I lived in RVA. The staff was always friendly and set expectations accordingly. He always looked good when he left and he didn't seem to hate going there.  What more could you ask for in a groomer?

 8 years ago (30-07-2017)

BEWARE!!!!..I recently took our Golden Doodle in for grooming . She has been groomed there for several years.  This time she was grossly mistreated.....I personally watched as the groomer repeatedly jerked her head from side to side and up and down while trimming her face.  My dog is very docile and compliant.  I spoke to the "manager" standing and watching this occur and told her to have the groomer stop immediately!!!!   She was very slow to respond......obviously this is accepted "abuse " to her!!  I spoke loudly for her to stop the abuse and she finally walked over to the groomer and whispered something to her. The groomer gave me a dirty look and finally released my dog. I compained loudly...... the "manager" who looked and acted  completely indifferent  said " oh your dog must have moved her head ".  She was extremely unprofessional and obviously could not imagine that a dog would try to move when someone was jerking her head side to side!!!   Needless to say I will not return and have shared this experience with as many people as possible.   To my surprise I have discovered that others have had similar experiences recently...cuts that bled on tops of dog's feet, etc.     Be AWARE!!!!!!     Show up early to pickup your dog as I did.......see what you find.

 8 years ago (22-04-2017)

Absolutely amazing staff!!! Kind and patient. Actually take there jobs serious. Ive been taking my dog snoopy here for last fee grooms very pleased. Its not the cut im pleased with. Its the patient tbey have and job in there job. You can actually tell they genuinely care about your pet. After using them id never recommend petsmart or petco. They treat there animals horrible. Seen it with my own eyes. They have np patients. Just there for quick dollar.

 8 years ago (12-04-2017)

The worst groomers in the city! DO NOT do business with them. They damaged my dog's beautiful coat by giving him by switching groomers to someone inexperienced and not telling me despite my bringing him each week. 

I gave them the benefit of the doubt because they acknowledged their horrible error and promised to never switch out groomers on me again. I had hoped that the fur would grow back in and some of it has and some of it, has not! The incompetent groomer shaved my poor dog's belly all the way up to his armpits! Even after 3 months his belly is bare and looks horrible! But I had hoped with time it will filly come back.

Despite this, I have been going every week without fail and you would think this would make me a valuable customer in their eyes? It apparently doesn't. 5 months ago, we moved to a new house much further away, their normal drop off time is by 10am. I asked the girl working the front desk if I could start dropping him off by 11 after we moved, since they told me they accomodate special times at request. 

So for 5 months I have consistently been dropping my dog off before 11am and today when I walked in for our regular appointment at our regular date I was told they gave my appointment away. What?!?! Why? Oh because apparently they never wrote down on my card I would be coming in at 11am and despite the fact that I have been doing so weekly, and they never had and issue with it until today. Conveniently the day they gave my appointment away.

This was the last straw for me. I walked out and told them I would not be coming back. Personally I think this was a stunt on their part because they were afraid to continue grooming my dog after the hack job they did a couple a months ago. Better to lose a customer then worry about the liability.

These people take your money and don't care about your dog. They offered me nothing when they destroyed my dogs coat but their pathetic apologies. They overbook appointment schedule and do
not care about you as a loyal customer.

Highly recommend you not do business with them or you might end up like me. I am not considering suing them for the permanent damage they did to my full breed dog's coat. 

Kay the owner and Theresa the manager are awful people. If you care about your dog, you will go
elsewhere.

 9 years ago (09-07-2016)

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