Royal Pets Market & Resort

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Address: 16010 Mapledale Blvd, Greater Northdale, FL 33624, USA

Phone: (813) 448-6744

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State: Florida

Zip Code: 33624

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Reviews

I want to thank the manager Cristian for referring me to Royal Pets. When my vet couldn't get me in right away Royal Pets did. There was no wait. Dr. Nobuki was so great with my two little fur babies. They absolutely loved being there.  

When I walked in I wasn't expecting it to be so big or for them to offer so much. Royal Pets is definitely a one stop shop. This makes it so convenient for people like my self that work all the time. I highly recommend this place to anyone! Thank you Royal Pets!

 8 years ago (10-08-2017)

This place used to be great. But, earlier this year, they replaced the manager with a gentleman named Cristian, who is a friend of someone in corporate. Because of his connections, he rose up the ladder to obtain the position of store manager without having actually earned the position. The entire staff knows this. Also, this man is more like a spoiled child and treats the employees like his own personal servants.

I can say that the staff does care about the dogs. The problem is that they're not given the time, the tools or the man power to do a good job in taking care of them. There are so many things that are broken or misplaced that the staff has to figure out others ways to make things work. Also, on extremely busy days, they will not bring in extra employees to help, but, will also not turn away customers. Always putting money over safety. So, you end up having 1 person watching over 50+ dogs for hours.

Finally, if anyone has gone there for the last year or so, you will notice a dramatic change in personnel. The manager, Cristian, doesn't like it if you call him out and will never admit to making a mistake. Since he's taken over, several employees have gotten fired over things that weren't entirely they're fault. And they were fired without any warning. Things like being short staffed but still required to get everything done in the same amount of time. Because of this hostile work environment, a lot of employees have decided to quit. And the ones that are still there, feel like they could be fired at anytime.

 8 years ago (23-08-2017)

I just picked up my dog yesterday after he boarded there for 5 days.... Come to find out after taking him to the vet today due to a high fever, diarrhea, and a nagging cough he now has kennel cough. I'm even more upset because I trusted in this place to ensure that he was well taken care of and no one even brought it  to my attention when I picked him up. The staff was super friendly but unfortunately I will no longer be taking my pet there again!

 8 years ago (07-07-2017)

I went in there with my daughter and grandkids and Bella, a Boston Terrier, to get a 1st time checkup and shots.  The girl took Bella in to try and get samples of blood and stool specimens.  A young man brought Bella back and told us that she wouldn' t let them take the samples and that we couldn't hold her because we might sue them. Very unprofessional.  We will never go there again, they just wanted more money, you think?

 8 years ago (21-07-2017)

I live in Michigan but I always stop here when I'm about to head home from vacation to pick up special cookies for our boys. This time, the cashier insisted the cookies would melt (the frosting) & didn't travel well as that had been her experience. I told her I do this regularly and never had a problem but still she continued to insist they would melt. They didn't. They made it back to Michigan just fine. However, the cookie I gave my pup (the other two went to my parents dogs) was so rock hard that I had to break it up for him & even I struggled to do that. I've never had that problem anywhere with "fresh baked" dog cookies before. I've not even had prepackaged cookies ever come out that hard. Very disappointing experience.

 8 years ago (12-02-2017)

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