Saint Thomas River Park Hospital

Reviews, get directions and contact details for Saint Thomas River Park Hospital

Address: 1559 Sparta St, McMinnville, TN 37110, USA

Phone: (931) 815-4000

Website

State: Tennessee

City: McMinnville

Zip Code: 37110

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

The nurses and the Dr. I saw were great. However, the same can not be said for the billing or administrative part of this hospital nor that of the physicians billing company. I visited there in 10/2016 and the first thing I was asked was for my insurance card so they could copy it. Fast forward to December. I get a insurance claim denial from a insurance company that I haven't had in over 5 years. Where the hospital came up with that information is beyond me. I call to correct the information and can't reach anybody but leave a message. Three weeks later, I finally receive a call from them and am able to give them the correct info. Lo and behold today I receive a letter from 12/27/2017 ( a week after giving them the correct information) telling me they need my correct insurance information. On top of that, the Physicians billing company sends me a bill in December, finally, asking for my insurance information. It lists an online site that the information can be put in, which I do immediately. That was 3 weeks ago, with the first bill from them. Today I get another bill and they are again requesting insurance information but have already turned me over to a credit collection agency. When I call to repeat the information, they treat me like I'm lying about only receiving 1 other bill which I responded to. Then they say that the information I put in on the web site was incorrect and couldn't be billed. So I start giving the the mailing address which starts WPPA/Pr.... and she stops me and says " oh that's the problem. We have to have a p.o. box not a website." I tell her if you let me finish I will give you the rest of the mailing address and the mailing address starts WPPA/ Pro... followed by the street address, city, state and zip.  Now I'm in collections for their incompetency! What a joke. Tonya Hendrickson - a nurse who knows how it should work!

 7 years ago (02-01-2018)

The only reason that this is getting two stars is because of the friendly nurses. Now my standards may be higher than normal. Because I come from a big city with prestigious hospitals that are actually equipped to deal with patients. Two different ER visits for the same symptoms two different diagnosis weeks later still in pain with the exact same symptoms. Now this wasn't a case of drug seeking had abdominal pain the first time I was told it was kidney stones. The second time it was diverticulitis. Both times I asked for Toradol a non-narcotic. Both times the individuals that were providing Aid but not seem very confident in their diagnosis. Which shows in the fact that my antibiotics ran out and I'm still having abdominal pain. So all I managed to do was rack up a lot of expensive bills and receive no relief. My recommendation to anyone who wants to go here I would tell you don't, even the medics in the area told me to just take myself to Rutherford County I would be better off. I'm typically not as harsh with reviews but upon digging a little bit further I found that I'm not the only person who has negative things to say about this establishment. I can't place blame on any one doctor or member of staff but there definitely is room for improvement.

 8 years ago (23-09-2017)

If I ever had to be transported to this hospital via ambulance I would pay the driver to take me somewhere else. Or leave me on the side of the road!

 7 years ago (10-01-2018)

They took amazing care of my husband when he was brought in after being hit by a drunk driver.

 7 years ago (28-12-2017)

I would rather walk to the next town hospital bleeding out than go to this hospital..

 7 years ago (07-02-2018)

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Saint Thomas River Park Hospital

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