Cookeville Regional Medical Center

Reviews, get directions and contact details for Cookeville Regional Medical Center

About

Cookeville Regional is a 247-bed regional referral medical center serving the Upper Cumberland area of Middle Tennessee. CRMC has a progressive attitude toward medicine with over 140 physicians on staff offering 36 medical and surgical specialties.

Address: 1 Medical Center Blvd, Cookeville, TN 38501, USA

Phone: (931) 528-2541

Website

State: Tennessee

City: Cookeville

Zip Code: 38501

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Would honestly rather just die than visit the ER here again and leave my family to foot the completely unreasonable bill. $5000 to be told "I guess you had a kidney stone? But it must've passed already cause we didn't see anything," but still insisting on running every test in the book to jack the bill up. Came here another time when my son had his chin split open and waited 7 hours to be seen. Hardly anyone in the waiting room at all, but when we finally went back to a room most of the others were open. Majority of the staff was very rude and condescending, asked me probably 30 times during my "kidney stone visit" if I was sure I wasn't just pregnant. With my mother and boyfriend in the room.

My L&D visit, however was phenomenal. The lactation consultant I had was very rude and condescending, but other than that my birthing experience was amazing. If i could I would just give the L&D department a separate 5-star review but the ER here is absolutely HORRIBLE.

 8 years ago (21-02-2018)

If I could give 4.5 I would.  Every single staff member I was in contact with was AMAZING.  The pediatric unit was comforting and made my child feel welcomed and safe.  I’ve never had things explained so thoroughly upon leaving either.  

The only part I can complain about is that every “be right back” was a lie.  30mins was an hour and a half and 7am was actually 10:30am.  Everyone was beautiful, however I felt like I was in some universe where I’m went slower than it does on Earth. 
I realize I don’t know the situation but they didn’t know ours.  Waking up to a life threatening emergency with your toddler means you don’t stop to pack a lunch or prepare for the day. I just hope they realize that the patients and families rely on what they say to be true.  If they’d have said “buckle up it’ll be a while” I’d have been fine. But “I’ll be right back” was a lie every single time and I’m just not okay with that.

 9 years ago (08-02-2018)

I would love to give at least a 4.5 rating but this program only allows for whole number rating.  I want to thank the ER Staff, 4West Staff, and Doctors at Cookeville Regional Hospital for their exemplary service and care.  These groups have more than once literal saved my life.
I got to the ER and checked in and before we left the checkin window they were calling me to take me in the back. They did all their testing and was getting a room ready for me within 4 hours.
The Doctors and 4West Staff were excellent.  They were very courteous and extremely knowledgeable and helpful.
Over my many times going to the ER and being checked into the hospital this was the most positive experience I have ever had.  I wish to thank everyone that was involved including, but not limited to, all the Doctors, Nurses, ER Staff, Lab Staff, Pharmacy Staff, Staff that got the blood ready to give to me, etc.
02/24/2018 ~~ TAW

      
      
      
 8 years ago (27-02-2018)

I had to wait ten hours (TEN HOURS) to get a shot of penicillin. A shot they told me THE DAY BEFORE I didn't need, then the next day I couldn't even breathe or swallow liquids. I literally could have worked an 8 hour shift, or DROVE TO NASHVILLE AND BACK before they saw me. And at no point did they apologize or even give me a hint of sympathy.

 9 years ago (12-02-2018)

Just left the emergency room! Totally worthless. Staff was completely apathetic to the service experience and genuine needs of patients. Understanding the triage process and all things considered in that regard, we waited and waited (almost two hours), seemingly forgotten about, while others visually in less pain, seemingly less in need, were taken back to be treated.  This place has some issues in my humble opinion... Told them as we left, don't dare send me a bill for a damn thing!!

 9 years ago (05-02-2018)

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Cookeville Regional Medical Center

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