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Saint Thomas West Hospital

  1. Tennessee
  2. Tennessee Hospital

Reviews, get directions and contact details for Saint Thomas West Hospital

Address: 4220 Harding Pike, Nashville, TN 37205, USA
Phone: (615) 222-2111
State: Tennessee
City: Nashville
Zip Code: 37205


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
My mom was treated at St. Thomas West Emergency Room on March 5, 2016 quickly and professionally by medical staff at the hospital. However, her experience with the BILLING department has been horrendous and merits the one star review in and of itself. She received statements both from Medicare and Blue Cross by March 30 stating that they had paid St. Thomas for the care she received. Strangely, for a year she continued to get "not a bill, do not pay” statements from St. Thomas showing a balance owed. After repeatedly contacting Saint Thomas, my mom called Blue Cross twice and was allowed to *listen in to the conversations that the agent had with the billing rep at St. Thomas* each time resulting in the St. Thomas representative agreeing on an amount owed. But the non-bills still came. Because my mom had been advised to wait for an actual bill, she waited. Finally after calling the hospital several more times, she physically went back to the hospital to sit with a billing department representative to resolve the issue. She explained once again what was happening and took all the prior paper work. She received an actual bill in early 2017 and immediately paid what she owed. St Thomas CASHED THE CHECK on April 10. We thought the issue was resolved until 6 months later, when in September 2017 she received YET ANOTHER bill for the portion that Blue Cross paid 18 months ago.Today (October 24, 2017) she was notified that she had been TURNED OVER TO A COLLECTION AGENCY. She has been more than accommodating as St. Thomas attempts to figure out their own finances, taking more time to work through this than the limits of most people's patience would allow. So if you go to St. Thomas West, please be prepared for great medical care AND to have an 18 month saga with their billing staff and possibly have a ding on your credit to boot.
7 years ago (24-10-2017)
As a 32 year old with a newly discovered chronic cardiac condition, “scared” doesn’t even begin to describe the feelings I had! When I got admitted, I was assigned to the absolute best cardiologist, Dr. Chomsky. His demeanor and bedside manner helped me feel at ease. The nurses were great. There was a lady in radiology who really kept me calm during a thoracentesis. Everyone I encountered were very nice and polite. Now, 4 years later, I still follow up with Dr. Chomsky, and I feel extremely lucky to call him my doctor! Thanks!
7 years ago (25-10-2017)
I went in for a D&C with Dr Dudley. A 20 minute procedure, as long as everything is good with findings. Registration, pre-op testers and pre-op nurses were beautiful. My issues started with the anesthesia doctors. I did tell Dr. Dudley that I wanted a local anesthesia for this procedure due to side effects of general anesthesia. He recommended I don't, but said I could hash it out with the anesthesia doctors. I don't remember their names, one was Grant (who was a little sneaky in giving me anesthesia telling me it was just oxygen, but still had a great bedside manner), but he's not the one I had issues with it was the other one that I don't remember his name that talked to me about the anesthesia options. I told him from the beginning I wanted local. He explained to me what local was and I said I knew because I do my research and have talked to other facilities about local anesthesia for a D&C. I told him I wanted to be numb in my lower regions and given Diphenhydramine hydrochloride (benedryl) for my sedation, so I would be relaxed, but yet awake. I know my boundaries on pain and I know not all pain would be taken away with this method, but I'm really good with meditation when need be and I was already in that zone and my blood pressure even showed how calm I was. He then went on to tell me that it wasn't common to have a D&C with local anesthesia. I wondered where he got his information from because it's actually VERY common. I am prone to having lung infections and nausea I did not want that to happen with general, so that's why I wanted the local. I didn't see a point in being put in a deep sleep for a 20 minute routine procedure of scraping my uterus. After trying to give me scare tactics of him saying he can give me fentanyl, but I would still need a breathing tube because I would suffocate. I reminded him that's not what I asked for. I asked for Diphenhydramine. He then said that if I did it that way he wasn't needed and that "any nurse can give you that". I was thinking Ok, then I guess you're not needed. As I continued with trying to get him to understand that I absolutely wanted local, he admitted to me that he had only witnessed doing it that way one time. So that's when I understood that he wasn't experienced doing local. Unless he was just saying that and trying to scare me by telling me his experience of it. I feel he should be comfortable doing local and general and he hasn't done maximum studying on his craft. If a patient requests something, then that's how it should be done. If things go differently, then it is their job to step in and handle it at that time. I do appreciate the medical profession, but nobody knows me better than I do. I finally agreed to get the general anesthesia just so he wouldn't freak out doing a local. What I should've done was leave and find a doctor to do local. There are plenty of them in Nashville that would have done this with ease and knowledge. I understand that the hospital gets paid by every single drug administered along with every service and I do believe that this was a way to get that money. My way would've been cheaper and it also would've been better for my recovery time. In the recovery room I woke up. Lungs feeling VERY heavy. I was ushered from one recovery room to another... I was there about an hour. They said my oxygen levels were good, but they never rechecked them before I left. Didn't care my blood pressure was high. They made sure I urinated, then I was free to leave. No instruction about lung and breathing exercises to help keep the mucus out of my lungs. NOTHING. Luckily I already knew because I did my research. So now I sit here with pained lungs, still feeling heavy, but they are getting better since I am doing breathing exercises and my chest feels inflamed along with my throat and jaw. I'm monitoring and do preventative care and hope and pray it doesn't turn into any kind of lung infection. Some of the staff needs to learn there are other options than what they are used to and learn them. I don't even have D&C pain. Local would've been way better.
7 years ago (03-03-2018)
Couldn’t ask for better people. I️ feel like they are friends instead of my doctors/staff. Been going to the Oncology department since I️ was 18. 15 years now. I️ absolutely feel like God placed these people and this facility into my life.
7 years ago (08-11-2017)
My husband had a quadruple bypass by Dr Babu and his team. The experience has been wonderful. We were all nervous, but knew he was in capable hands. Everyone here at St Thomas, from the man who was shining the floors to the physicians, make you smile.
7 years ago (18-11-2017)
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