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Sears Outlet

  1. Delaware
  2. University Hardware Store

Reviews, get directions and contact details for Sears Outlet

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"Come visit your Local store today!"

Story

Sears Outlet in Newark, DE offers top brand home and major appliances at deep discounts and a great selection of lawn and garden products. Shop our inventory of refrigerators, dishwashers, washers, dryers, microwaves, lawn mowers, air conditioner units, and more, and save up to 70% off retail prices! Come by and get to know us!

Address: 49 University Plaza, Newark, DE 19702, USA
Phone: (302) 369-6336
moc.sohs@laicos_ohs
State: Delaware
Zip Code: 19702


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Reviews
On my recent visit I had the BEST customer service ever!! The sales associate, John, was extremely friendly and helpful. He took the time to answer my questions and when I found an appliance I liked he made sure he applied any discounts available. There is no better deal around then the Sears Outlet. Great products, great prices, great customer service!!
9 years ago (30-05-2017)
Purchased a fridge a month ago, wasted two days at home waiting for it to be delivered and never got it because it never actually got it delivered to them. Finally accepted the floor model since our new fridge still had yet to be delivered to the store, they wrote down my last name as my street name for delivery so now I have wasted another day at home and still have not gotten my fridge. The individuals who work in this store do not deserve the constant berating they receive from customers. Sears corporate needs to get their heads out of their asses and provide this establishment with the appropriate customer support, suppliers and delivery service. When I called corporate to complain, they were 100% useless and didn't make any attempt to rectify the situation. *Update* We finally got our fridge today and I would like to reiterate that Sears Corporate is less than useless. The fridge is great, no problems with the appliance itself, but the corporate receptionist that I spoke to never followed up with me like I was promised and they did nothing to rectify the situation. The store manager Anthony, on the other hand, went above and beyond. Not only was he kind to me despite my anger, he communicated with me about the situation in a timely and appropriate manner and he offered us a generous (albeit deserved) discount on the appliance. In summary, what I have learned is to buy from the store itself and DO NOT buy from the line of appliances that the corporate office manages. Kudos to Anthony for demonstrating what it means to be an excellent manager. And shame on Sears for not taking responsibility for this situation that was clearly their fault. If they had ensured their suppliers and delivery service were up to par, we would have had our fridge weeks ago. We bought a stove off the floor from Anthony before this fiasco and everything with that purchase was quick and easy.
9 years ago (27-05-2017)
We recently had to replace our washer, dryer and refrigerator. Within a year, because of the age of my appliances, one by one they stopped working properly. I love Kenmore appliances. They are made to last for years. We found exactly what we were looking for. Appliances are expensive but Sears Outlet has really good deals. The sales clerk was very helpful each time we were there. You just pay for your appliances and take them home. If you have any questions regarding your purchase, their online CHAT is very helpful. I recommend them to family and friends.
10 years ago (08-03-2017)
While everything is priced less than normal, the price tags are misleading. They show an inflated list price and the a discount margin to give the impression you are saving more. Check the regular price with your smart phone and the model number of the item you are thinking of buying. One refrigerator was listed as $3300.00 when the advertised price was no more than $2200.00 locally. They offer 40% off of thier inflated price....still saving money, but not as much as you think. Shop smart, check the prices.
9 years ago (06-06-2017)
This store is awful. Ordered a "New In box" item online and didn't get it for two months. The store in the meantime gave me the run-around concerning the status of the item. After almost exactly two months I returned home to find a giant appliance sitting outside my front door. It had been shipped UPS and I did not recieve a call about its delivery. I opened the box to find a heavily damaged appliance that looked as if you it had been used. The store again gave me the run-around around returning it. I believe the store manager, Darius, ducked me at every turn in order to avoid responsibility for the junk they sent me. This Sears Outlet is terrible. Make sure you never have an online order coming from this store.
9 years ago (12-04-2017)
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