Shiekh Shoes

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Address: 4502 S Steele St #331a, Tacoma, WA 98409, USA

Phone: (253) 471-3273

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State: Washington

Zip Code: 98409

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Reviews

Worst retail shoe store I have ever been to! I would give it less than one star if possible. I purchased a pair of Adiddas with my younger sister, she wore them ONCE for a very short period of time and a big section of threads were falling out. Anyone that knows shoes should know that this shouldn't happen after wearing them once (just walking around). We returned to the store within just a few days of buying them and asked for a refund. They were obviously defective shoes. Upon returning to the store and asking for a refund we recieved quite a bit of attitude from the woman who was working. At first she said "due to them being worn, there is nothing we can do about it." Well... After paying almost $90 for shoes I was not taking that for an answer. Came back the following day and the same woman was working, this time we recieved the same attitude and she went to the back to speak to the instore manager. She came back with, "well. The manager said we will take these and replace them with the same shoe." this was then followed by "We do not have them in stock and you would have to wait AT LEAST 14 business days to receive them." (so I paid almost $90 and would leave the store with NOTHING!) As we were to be leaving for vacation before those 14 days would even pass we decided that was not going to work. I asked to have the manager come out and speak to us face to face. (I was tired of the rubbing back and forth and not hearing the discussion.) The manager came out after several minutes with a funny smirk on her face and an attitude. We spoke for quite a while and she went on saying they have nothing but quality shoes and they were not going to refund it because they had already been worn. I in return told her that if they were confident in their "quality" product they would not have such a ridiculous policy. She shook her head and denied it. I asked for contact information of someone who is higher up in the company and she was quick to say "fine. I will just call them right now." she "made the call" and needless to say, she did not come back out. The woman we had been talking to prior to the manager came out and took the receipt out of our hands and finally gave us a refund.

Long story short, I would just save yourself the hassle and shop elsewhere. You never know, you may get a faulty shoe and be stuck with it due to their terrible "policy". If you're in the Tacoma Mall, smart choice would be going to Nordstroms, or another well known/better rated store. 

Terrible customer service, low quality, awful return policy. Would give it less than 1 star if it was possible.

 8 years ago (23-04-2017)

The selection is good and the prices are too. The staff gave me all the help I needed

 8 years ago (03-02-2017)

Good shoes, good prices.

 8 years ago (07-07-2017)

Worst place I went to go return my shoes and they bent my shoe that I was returning to make it have creases

 8 years ago (08-02-2017)

Nykia assisted my daughter and I and she is amazing, her customer service is top notch and  her memory of her customers surpassing 90% of sales people I have encountered.  I will come back again due to her service.

 9 years ago (24-06-2016)

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