The Walking Company - Tacoma Mall

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Address: 4502 S Steele St, Tacoma, WA 98409, USA

Phone: (253) 476-7856

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State: Washington

Zip Code: 98409

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Reviews

I have no idea why there are such terrible reviews. Perhaps people need to be more mindful of the day/time they go...? I was helped promptly and with courtesy.

I have an outdoor/walking-heavy job that requires tough shoes that are also comfortable and supportive. A young woman named Sarah came right out when I arrived, and after hearing what I was looking for, she measured my walking stride and weight distribution for the best fit. She was very knowledgeable about the benefits of different brands, shared some shoe care and daily usage tips, and made recommendations based on my preferences.

She was very professional, while also being friendly and approachable. Will definitely be coming back when I need my next pair!

 8 years ago (10-03-2017)

I know their insoles are expensive but they saved my feet!  I have been buying their  arch support insoles for 5 years now, got a new pair every year when I needed new boots at work,  I'm on my feet for 12 hours a day and what a difference they made for me,  in fact I've been wearing my current insoles for a year and a half now, no holes but they are worn, no suprise with my work schedule.

 8 years ago (21-03-2017)

After walking in knowing the 2 pair of shoes I wanted to try on, I spent over 30 minutes waiting on the 2 employees deal with the two customers before me ...then at least one that walked in after me "needing shoes to walk around Italy" in. The staff did not acknowledge me at all in the first 30 minutes and helped some one who had just walked in!!!! Luckily there were 2 display models I was interested in that were my size.  I then went to the counter knowing exactly what I wanted and in what size.  I was ready to buy! Because of the delay in looked the item up on amazon while i stood at the counter and saw it was on amazon prime for the same price.  Finally someone acknowledge me. I figured I would give the associates a bit more time,  however they had no interest.  All said and done 40 to 50 minutes from the time entering the store I completed my amazon purchase and moved on. Thanks for letting me try on $140.00 shoes that I paid amazon for since your associates can't multitask or treat someone like me with fairness. So disgusted I'll never go back or suggest any friend with special shoe needs to your store . BTW I mentioned 3 times to the person with me that they were the same price online.  I know the associates heard me. So done with this place.  Just because I have tattoos and dress funky doesn't mean I have less money to spend than some yuppie buying shoes for Italy.  With my needs I spend over 1k a year on shoes.  Great choice by the trashy looking associates

 10 years ago (26-09-2015)

Bought a pair of insoles for my boots to the tune of almost $80. 

Very comfortable at first. Now 6 months later their is a hole in one of them.

For the price I paid, I expected at least a year out if them. I won't be back to replace them.

 9 years ago (15-04-2016)

This is by far the best shoe store I have ever shopped at.  The salesman was the most knowledgeable salesman I have ever had.  He explained the differences in the style of shoes, made sure the measurements fit correctly and corrected my problems with my arches with inserts.  I ended up buying 2 pairs of shoes.  I have problems my both my knees and back and I have noticed a total improvement in both.  If you have any type of foot problem, please give this place a try.  They have all different styles and colors.  If they don't have what you want they can order it for you.  

 12 years ago (25-05-2014)

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The Walking Company - Tacoma Mall

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