Simply Mac

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Address: 6002 Slide Rd, Lubbock, TX 79414, USA

Phone: (806) 686-1555

Website

State: Texas

City: Lubbock

Zip Code: 79414

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Took me two days to even get to talk to someone. Finally scheduled an appointment to replace my iPhone 6 battery, came in (drove across town, mind you) and was told that they couldn't do it that day, but to come back the next morning. So I came back the next morning, and was told they would need to replace my screen also in order to replace the battery. They didn't even have the tools in-store needed to replace the screen, and would have had to ship it off--which would result in me being without a phone for 3-5 business days. No thank you.
If y'all could get the tools necessary to fix Apple devices, that would be great...also, try communicating with your team on how to serve customers best, because they're pretty incompetent. I had a much better experience at Fix In a Zip.

 7 years ago (30-03-2018)

Ryan helped us and we received much better service than we ever received at the Apple Store we went to, when we lived in Austin. They really listened and tried to help, he did not seem put out like they often did at the Austin store. Restore my faith in Apple!

 7 years ago (27-02-2018)

Don’t bother coming here, especially for laptops. I don’t know how they are with phones or iPads, but this is possibly the worst and most expensive place to bring your laptop. First of all, the customer service is horrible. There was nobody in the store, and I sat close to 20 mins waiting while the only guy working tended to someone else. Why don’t they have more people working in the store? While I was sitting, some woman, who, according to the guy that finally waited on me, said was their district manager, stared at me across the room. Didn’t speak. No “hello”, just staring. Okay. The guy finally comes and looks at my laptop, says the repair will be out of warranty, then says it will be $680 to fix. No type of concern, no type of wiggle room to work with to get the price down. Just plain and straight rudeness. His reasoning for it being expensive? “The computer is so new and we have to order the parts”. I took my laptop to the Apple Store in Dallas, and it was fixed for $475, a whole $205 difference. If these people can’t fix your things for similar prices as the Apple Store, then why are they verified Mac dealers? Doesn’t make much sense. Save your time and money, and if you can, take your product to an actual Apple Store.

 8 years ago (18-01-2018)

Absolute worst customer service experience I have ever had. After updating my iPhone, the screen started freezing. I tried restarting it, restoring it, and restoring it to factory settings. Nothing worked. The rep offered to try restoring it to factory settings for $20 even though this phone is 2 months old, under warranty, and I already did that. I told him I've already tried that and he said there was nothing he could do then. Very rude and didn't care if my phone worked or not. I refuse to ever use this store again.

 8 years ago (07-11-2017)

The staff was rude and unhelpful. I called in needing additional help, they left me on hold for 30 minutes and never answered.

 7 years ago (24-03-2018)

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