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Skin Sense, a day spa

  1. Lake Forest
  2. North Carolina Spa

Reviews, get directions and contact details for Skin Sense, a day spa

Address: 6801 Falls of Neuse Rd., Suite 130, Raleigh, NC 27612, USA
Phone: (919) 870-0700
State: North Carolina
Zip Code: 27612


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Reviews
I had received a gift card from my boss for Christmas! In the mixed of wanting to go, I lost my Husband from a tragic accident! After 8 months later, I decided to go, invited my daughter which everything went okay! They were quite busy up front and seemed to have a lot going on. This is my 3rd appointment , I had another sudden mishap with a family member, the area that I was in I had no phone service! I missed from getting my emails as well as call. I tried calling several times with apologies and wanted to see if I could reschedule since they charge my card for $125.00! The answer was no! So I will never go back there again. It was never explained that if I miss my appointment that there will be no make up appointment.
8 years ago (31-08-2017)
Love the salt cave - it was so peaceful and relaxing. The staff was friendly and professional, also. I definitely plan to return.
8 years ago (26-09-2017)
I love this spa!! I've had issues breaking out on my cheeks for more than a few months now. My esthetician was able to pinpoint the culprit of my breakouts, and promote my skin to a much healthier, glowing state, in a matter of 2 weeks. I appreciate how attentive my esthetician was to my skin and helping me feel more confident in knowing my breakouts were treatable and preventable. One thing I do want to say is that, some facials have that instant affect, but most facials take about 24-72 hours to see a difference. Don't get discouraged if you don't have instant gratification after your facial, great skin, like most things take time and care. :)
8 years ago (03-08-2017)
Have been going here for years, as it is a top notch spa choice in the triangle. Sometimes front desk staff can be disorganized, but overall experience very relaxing with a wide array of services to choose from. Even has a salt cave...very unique.
8 years ago (16-08-2017)
I had the worst experience with Skin Sense. One of the Christmas gifts I was giving was a couple’s massage to Skin Sense. I also purchased a gift card for a value of $150 because of the gift card special, “With your purchase of every $150 gift card, receive a free $25 gift card!” I have yet to receive my $25 gift card and don't think I will ever get it but that is okay because I would never return to a skin sense again. However, this is not the concerning problem, my experience with this company proceeded to get worse. When I called to schedule the massage the automated phone system said “for the Brier Creek location, please press 1; for North Raleigh location, press 2. I pressed “1” for the Brier Creek location. A person came on the phone and assisted me with the reservations, from my knowledge by pressing “1” I thought I was talking to the Brier Creek location. The time was confirmed, but never the location. On the day of the massage we arrived at the Brier Creek location 20 minutes prior to our appointment time to find the location vacant. When I called to inquire about what to do, I was placed on hold for approximately 15 minutes and then hung up on. I called back and was able to speak with a representative and discovered that I was at the wrong location. Even though we were able to get to the Falls of Neuse location and have the massage, the time for the massage ended up being half the time I had originally scheduled and paid for. I understand that increasing my time the day of the massage was not possible because it would have cut into another customers’ time. However, I do feel that I should not have been charged for the full time. Being late we were rushed into the appointment which was not at all a relaxing or how they advertise an "enjoyable experience." Had the Skin Sense website been current and accurate OR had there not been a Brier Creek location offered on your company automated phone system, the location miscommunication would not have occurred. As a customer, I had no way of knowing that the Brier Creek location had been closed. Especially since the website and the phone system continue to advertise this location. Nothing on the website indicates that this location is no longer in business. After contacting both the Skin Sense location and the owner, D. Angela Padgett, they did not even have enough respect to respond. This company does not value their customers and it really shows from my experience. I definitely would NOT waste money with this company and will be getting future massages elsewhere.
9 years ago (15-01-2017)
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