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Sofa Mart

  1. Idaho
  2. Boise Furniture Store

Reviews, get directions and contact details for Sofa Mart

Sofa Mart
Address: 113 N. Cole Rd., Suite SM, Boise, ID 83704, USA
Phone: (208) 672-8151
State: Idaho
City: Boise
Zip Code: 83704


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
We recently bought this couch and have had it for several days now. We sat in the couch in the store and immediately knew this was our couch. It has the most support and the craftsmanship was superior to a lot of the other sofas we looked at. There are two colors available (grayish/steel and Auburn brown) and we chose the auburn brown color which is a beautiful brown color. We could not be any happier than we are with this couch. The store manager is very knowledgeable and explained everything about our sofa choices inside and out.
7 years ago (12-02-2018)
I went into the store knowing what I wanted, paid cash and was done. Delivery day came and they were on time but after a lot of whining about getting the first piece of my sectional in and asking me to carry the cushions I followed them out to the truck for the longer piece and one of the two was pouting and saying that they should not even take it off the truck because it won't fit. I though it was odd they felt they had the right to say what they were going to do with the furniture I paid for. So after a few more moans and groans I told them to just leave it at the front door. Then they explained to me that they forgot the third piece and I could drive across town to get it because it would fit in my car. I said fine because I couldn't wait to get them out of my sight. I'm a 40 year old mom and my 14 year old daughter and myself were able to get the piece in the house those adult children insisted couldn't be done. The only reason I gave it three stars instead of one was because when I went to pick up my third piece I told the manager (didn't get her name, sorry) and she was clearly upset thanked me for telling her and she refunded my delivery fee without me asking.
7 years ago (10-04-2018)
Buckle up for this one, folks. Back in November, my wife and I began shopping for a sectional for our new home. We hit every major store in the greater Boise area, eventually coming to Sofa Mart. We were very happy with their selection and the non-pushy assistance we received from the sales reps. We decided to order a custom set. We were very particular with what we wanted, so before confirming the order, we had the sales rep show us what selections he was making on his computer. Everything looked good. We were told it would be 6 weeks. No big deal, it was a custom order after all. Six weeks (of sitting on the floor) later we pick up the set (wrapped in cardboard and plastic), get it home, unpackage, and realize there was a mistake. Oh no, we got two chaise lounges instead of a chaise and a cuddler. We called to report the error, and again were greeted with great customer service. They saw that the order was placed incorrectly initially and gladly got the correct piece on order (another six weeks). We call at the beginning of week 7, and "coincidentally," it showed up that day. They decide to go the extra mile and pick up our incorrect piece and bring the new one. Great, they'll call us Tuesday to set up a window for Wednesday. The call never game, so I called that Wednesday morning. I was told that there was a mistake and I didn't make it on the schedule and was instead scheduled for a date that had already passed. What? "That was our mistake, we'll make sure we squeeze you in today. We'll call before the drivers leave to ensure you have the time to get home from work to meet them." Excellent, more great customer service. I get a call, but it's from the driver. He's already at my house and seemingly displeased. I explain the situation and immediately rush home. The swap was made, and nearly 3 months later, we have what we ordered. On top of this fiasco, the piece that was ordered incorrectly had developed stress tears on the seams during the 6 weeks that we waited for the correct piece. The correct replacement piece that we received yesterday has a sketchy looking seam that we will be keeping an eye on, fearing it may do the same. I would give 2.5 starts if allowable, as the quality customer service partially made up for the abundant number of mishaps.
7 years ago (01-02-2018)
Bought a top grain leather reclining sofa. After about two years of standard use, the finish started wearing off of the leather. Non-pet home. Pretty dissatisfied because it's a fairly new couch that looks pretty ghetto.
8 years ago (24-12-2017)
Service was excellent. Lesa made sure everything went smoothly and I received all the deals available. I can’t wait till my furniture arrives.
8 years ago (02-11-2017)
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