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Reviews, get directions and contact details for Spence True Value Hardware

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SPENCE HARDWARE & SUPPLY, INC. ~ MISSION STATEMENT: Our mission is to make Spence Hardware the preferred shopping destination for our customers by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our “Best Hardware Store in Town” vision.

BELIEF STATEMENT/CORE VALUES:
Respect: Our associates are our greatest assets. We expect every associate to demonstrate that they respect and value others for their efforts, their knowledge, and the diversity they bring.
Teach: We are a product of our experiences and those around us can benefit from our lessons learned. Pass onto others what you value and learn.
Engage: What’s in it for you? We foster an environment of engagement where associates are invested and involved in the future of the company. What you do matters.
Simplify: Use your fresh perspective to look, ask, learn. We never stop looking at the way we approach our business and ways to simplify processes.
Maintain Highest Integrity: We expect all of our associates to maintain the highest of ethical standards. Our integrity must never be compromised. Integrity is the foundation onto which all other values are placed.
Dedication to our customers: We expect our associates to be dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit.



Address: 915 E White Ave, Moscow, ID 83843, USA
Phone: (208) 883-8131
moc.wocsom@ytac
State: Idaho
City: Moscow
Zip Code: 83843


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

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Reviews
As leaders of a local girl scout troop, my co-leader and I want to shop locally. Spence Hardware is blocks away from our home so when we needed supplies for the girl's furniture refurbishment project, my co-leader thought it was a great idea to shop here. Because they were wearing a leather jacket and have facial piercings, the woman at the front counter alerted all employees to their presence, loudly telling them over their radio system to keep an eye on them. Later, while they were trying to decide what paint to purchase for the project, a different employee asked them if they needed help and they declined. He walked up to a group of other employees who proceeded to blatantly watch them. This is only the second time my co-leader has set foot in this store and a similar occurrence happened on their first visit as well. The blatant disrespect of honest customers is unacceptable and is enough to have earned themselves a place on this girl scout leader's "Don't Shop" list. Tri-State has never behaved this way. I suggest that if you don't wear camo, go elsewhere. You will not be welcomed in this store.
7 years ago (09-03-2018)
Staff are helpful. Prices are average. A lot is packed into this store. Generally, I'd say it's the second-best to MBS but it's a nice store and having a hardware store on the east side is very nice.
8 years ago (20-12-2017)
These folks have wonderful customer service, I drive out of my way because of this factor.
7 years ago (08-01-2018)
Lots of useful items. I go here first.
7 years ago (08-03-2018)
I drove all around town looking for a small plastic pool every where was out but spence. But then it did not fit in my car. A super nice friendly employee offered to drop it off for us. I wish I could remember his name but we are so thankful he did. We needed relief from this hot weather. So thank you for going beyond your job requirements so my kid had a pool.
8 years ago (31-07-2017)
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