Sprint Store

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DIRECT

Address: 1750 Carl D. Silver Parkway, Fredericksburg, VA 22401, USA

Phone: (540) 548-1260

Website

State: Virginia

City: Fredericksburg

Zip Code: 22401

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Very disappointed at the service I received yesterday.    I have never had an issue at this store,  they have always been helpful.  Customer service is everything.  While I understand they cant do everything in the sprint store they could have helped me get the process started on the phone.  You know it is bad when the sprint on the phone person ask you to go back in the store so they could talk to someone there.  Ladies at this store need to realize you help me today I will purchase from you tomorrow.  You failed at customer service today, I wish the gentleman that helped in the past had been working, since he wasn’t this store lost a customer.  Almost all my phones since this location opened have come from this store.  Very disappointed. Yes I have been a customer a very long time.

 7 years ago (21-01-2018)

Julian was the best! He’s new but he was so personable and knowledgeable. My phone was giving me so many problems and he tried everything to help. When I finally upgraded it was a pretty smooth experience! Thanks Julian! :)

 8 years ago (16-11-2017)

Friendly staff and minimal waiting.  Ironically next door to Verizon making it very convenient to make the switch.

 7 years ago (20-02-2018)

Very unprofessional associate (fair complextion woman with straight hair, glasses and working behind the first computer station). I ordered  new service online and needed to return the devices and cancel. I never activated the lines (which I told her) so the 14 return period did not start yet. I confirmed this with a supervisor when I called sprint corporate after she told me to go and call customer service. She simply told me no without listening to me when I said the lines are not activate yet. She did not care to help me. I am an area manager myself and I was appalled by her lack of customer service. I walked in at 11:30am on 2/20/2017. 

 8 years ago (20-02-2017)

I had an issue with Boost Mobile came in the switch over the sells guy Matt Robinson was extremely helpful. Even though they didnt service my area so he couldnt make a sell he started a chain of events that got me a full refund from Boost Mobile in a timely fashion. This was the greatest experience I have ever had dealing with a cell phone company. He should get a promotion... Thank you so much Matt Robinson at the sprint store in Central Park Fredericksburg VA on Carl D. Silver Highway... You are what customer service is truly about. Thank you.

 8 years ago (13-05-2017)

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