T-Mobile

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Address: 1650 Carl D. Silver Parkway, Fredericksburg, VA 22401, USA

Phone: (540) 548-1194

Website

State: Virginia

City: Fredericksburg

Zip Code: 22401

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Not sure why I see problems with customer service? I went in, was greeted, and helped. The people were nice and made the process of setting up my phone easy.

 7 years ago (25-02-2018)

I have no problem with the service provider; this review pertains exclusively to my customer service experience at this location.   

There were two people working the floor at the time; one of whom was helping someone else and was friendly enough (the sole reason why this review gets two stars, and not one).   My primary issue was the arrogant associate who was overtly rude and (almost intentionally!) unhelpful.  I managed to get TMobile customer service on the phone, the phone service agent was on speaker, and the three-way dialogue only confirmed my low opinion of this guy.  

If the store manager is reading this, the young man who works Wednesday morning talked himself--and your store--out of a purchase of a brand new phone.  My questions were eventually answered, but I knew within two minutes of dealing with him that I was not buying anything from him.

If the sales associate is reading this:  your attitude might be a better fit for other jobs---everyone hates rude, overbearing customers (believe me, I make my effort not to be one),  but you are in the line of work of dealing with people.  Change your job or your attitude.

 7 years ago (07-12-2017)

I usually just go here to pay my bill but the customer service from some of the people that work here is very good while there a few that will flat out act like they don't see you waiting or even acknowledge you and go on to the next person even though you were there first and the majority of the time there is a long wait unless you go early in the morning. Fortunately for the most part I've had good experiences here.

 8 years ago (11-03-2017)

Brand new Iphone7 bought from this location was defective and the store refused to exchange it with another device, it hasn't even been three weeks yet and they simply refused to service their customers. Unfortunately these people have extremely poor customer service skills. Never upgrade through this store as they're selling defective devices.

Customer service center authorized a replacement however the store refused to go along with that decision. Simply crooked business dealing by management!

 8 years ago (12-12-2016)

T-mobile Cell cover in the area was fine.  Nothing will ever compete with Verizon or AT&T.  The sales staff were clearly more focused on getting your money than being friendly.  You would think that would go hand-in-hand.  Just go through the website or call if you need any T-Mobile help.

 9 years ago (16-11-2015)

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Reviews, get directions and contact details for T-Mobile

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