St. Joseph's Hospital and Medical Center - Emergency Room

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St. Joseph's Hospital and Medical Center is a hospital that offers many services, including adolescent medicine, anticoagulation clinic, and catered by st. joseph's. Visit St. Joseph's Hospital and Medical Center located at 350 West Thomas Rd, Phoenix, AZ 85013. This Phoenix hospital is one of the best in Arizona. As part of the Dignity Health network, St. Joseph's Hospital and Medical Center is dedicated to delivering high quality, compassionate care and access to Phoenix and nearby communities.

Address: 350 W Thomas Rd, Phoenix, AZ 85013, USA

Phone: (602) 406-3000

Website

State: Arizona

Zip Code: 85013

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

MOST of the people i interacted with during my mother's stay were lovely and efficient.  MOST of them did what they said they were going to do within a timely manner.  

HOWEVER, as the holder of mom's Power of Attorney, I should have received a phone call when it was time to transfer my mother to another facility, and that did not happen, so I had to spend the morning making phone calls to locate her.  This is an egregious oversight, an intolerable mishandling of the situation and I hope for the next family's sake it never happens again.  

The people that allowed this to happen should be ashamed of themselves.

Nurse Simone on duty at 5T, room 04, on 2/13 was mom's nurse, and is the one the instructions to call before moving were provided to.  If she wasn't on duty when the transfer occurred, it was her responsibility to inform whoever WAS on duty so the phone call could be made.   

Also, watching her and her NA (David?) attempt to move my mother from her upright seated position in the wheeled chair next to the bed back *into* the bed was a joke, since these medical professionals thought a woman who hasn't stood under her own power in 4 years could stand and pivot into the bed (with assistance) instead of being lifted, and almost dropped her on the floor.  What should have been a 60 second task took nearly 5 minutes because of their ineptitude.  Embarrassing for them, infuriating for me.  

If you want something done right, do it yourself, I guess...

 7 years ago (15-02-2018)

I was admitted to the hospital on November 18 thru 21, 2017. Since my release date I have been trying to get my records & test results sent to my doctor. I have lost track of the number of times I've called St. Joseph's medical records department. Their response is always the same, "Your doctor's office has not faxed the form to request the records." My doctor's M.A. is both lovely & efficient. She assures me she has faxed three copies of this form to the hospital. I fear by the time we receive them, if ever, the test results will become irrelevant.
I also tried calling the Administration office to get help. I've left two messages that have never been returned.
This continues to be a ongoing 2 month problem. Why?

 7 years ago (24-01-2018)

I was at the hospital in July because my mother was having a procedure done.  She ended up having to stay over night so I while she was being admitted I went to the cafeteria and ate off the salad bar.  Within 2 hours I was severely ill with diarrhea and vomiting and the nurses had to take me to the ER.  I told them what I ate and we were told they removed everything from the salad bar and after blood tests and an IV they told me  it was a classic case of food poisoning.  I am still fighting them on the bill which is over $1700 since it was their food I became ill on.  They are now telling me there is no documentation saying I had food poisoning.  I was also told that I would not be responsible for this due to the fact it came from their cafeteria.  This has taken over 6 months for them to get back to me and tell me this.  Now I continue to fight them.

 8 years ago (27-12-2017)

Took great care of me, Michael Holmes from Laboratory services was a Pro! I'm still in disbelief. He could've took all my blood & I wouldn't of notice... Like what poke? Awesome staff, THX guys.

 7 years ago (13-02-2018)

I've been here multiple times for kidney stones. The first few times they were great. This last time they forgot about me. I sat waiting for a CT and when we asked, they said they didn't even know I was waiting. The doctor had horrible bedside manner. He told me I didn't have a 7 mm stone, that the last time it was only 1 mm, even though my urologist confirmed it with an IVP. We finally left because I had not been given any pain meds with a 10/10 pain. Horribly disorganized, treated very poorly. I will never go here again.

 7 years ago (26-01-2018)

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