Standard TV & Appliance

Reviews, get directions and contact details for Standard TV & Appliance

Address: 63736 Paramount Dr, Bend, OR 97701, USA

Phone: (541) 388-0088

Website

State: Oregon

Zip Code: 97701

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Standard has raised the standard for appliance warranty work.  I initially had some scheduling and communication issues with one of the outfits who respond to Samsung repair requests from customers.  Standard is always there to authorize parts and provide whatever information is needed by the service responders to get them to the customer sites as soon as they can.  Great Job Standard

 7 years ago (31-01-2018)

Purchased all our appliances, everthing!!  The microwave has only had to be repaired once, refrigerator 3 times, dishwasher more times I can count, stove 3 times, washer and dryer I gave up on and purchased elsewhere. Fighting constantly to get things repaired.  Don't believe the sales person who swears you'll have excellent service.

 8 years ago (13-01-2018)

I wish I had read all these bad reviews before purchasing from Standard TV and Appliance.  The terrible customer service started with the receptionist who put me on hold for many minutes. When I finally got to Nick, we had a pleasant conversation but after that he was never there again to return my calls, either it was his day off or he was not available .  I then talked to Mark who was nice enough to take my order on July 5 , give me a date for installation, July 21 and then "will give this info to Nick"   No return calls from Nick and no word from Nick or anyone after July 5. The day before July 21, since I had heard nothing since July 5, I called to confirm the installation the next day. The receptionist apparently saw my order and then put me on hold for another many minutes. Back on the line, she tells me my appliances would be not installed the next day because " the installers are on vacation next week"  Rescheduled for August 1.  Got a call the day before August 1 saying had to be moved to August 3. I think it was Connie ? in scheduling who was very nice but told me that the installers were never on vacation but that " they just didn't put you on the schedule" Soooo, the ONLY reason I am giving this a one star is that Chris, the installer deserved a 5. He was punctual, pleasant, did an excellent job and appeared to be very responsible. He informed us that he is the ONLY installer for Standard TV and Appliance in Central Oregon. We were amazed at his workload. I too , after being a customer for years, will not be purchasing from them again.

 8 years ago (07-08-2017)

I chose high quality appliance for our new home. After the sale, you can forget about asking any questions, obtaining any help, and forget about service...they ain't got none.  I would have purchased elsewhere if they can't provide the basic services.  👎👎👎👎👎

 8 years ago (22-08-2017)

Great sales staff. Good place to shop for appliances.

 8 years ago (29-10-2017)

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