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Reviews, get directions and contact details for Stein Automotive

About

Import Car Service Service Experts in Louisville, KY since 1979. Two convenient locations to serve you. Specializing in service and repair for BMW, Mercedes-Benz, Audi and Porsche.

Story

Your Dealership Alternative

Stein Automotive has been Louisville’s premier import auto service provider since 1979. We strive to make it easy for you to do business with us: easy to get in for service, easy to get quality repairs and service done on schedule, and easy to feel good about the entire experience and then drive home with a smile.

Although BMW service, Mercedes-Benz, Porsche and Audi service are our specialties, we offer a full range of diagnostic, repair and maintenance services for all import cars.

Contact one of our two convenient locations today for an appointment or consultation. We would be delighted to be the one to meet your auto service and repair needs now and in the future.

Address: 2816 Taylorsville Rd, Louisville, KY 40205, USA
Phone: (502) 452-9721
moc.otuaniets@nwotmecivres moc.otuaniets@namwobecivres
State: Kentucky
City: Louisville
Zip Code: 40205


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I had a thunking noise in my 2007 M Roadster. They diagnosed it and fixed it correctly within 2 hours. Very honest group of people and I can tell they care very much for my car.
8 years ago (22-08-2017)
If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.
8 years ago (03-10-2017)
I've taken my Beemers to Stein for about 7 years now. Every experience is consistently great. Their work is top-notch. Their customer service is an added value. These guys are the best. With Stein, you get Dealer quality labor without the Dealer elitist attitudes that make you dread servicing your vehicle. Their work is guaranteed and they stand behind every job they do. I wouldn't take my cars anywhere else in Louisville. This is the place. Trust me.
8 years ago (19-12-2016)
They misdiagnose your car, charge you for it anyway, then threaten to sue you if you try to get your money back or leave a negative review on them.
7 years ago (30-12-2017)
Exclent professional staff! They are working diligently with us to resolve a multiple electrical issues on our 99 Jag.
8 years ago (03-07-2017)
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