Stone Creek Furniture

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Address: 15505 N. Scottsdale Rd., Suite 170, Scottsdale, AZ 85054, USA

Phone: (480) 451-3100

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State: Arizona

Zip Code: 85054

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Reviews

If i could give them 0 star, i would. We ordered an office from Stone Creek back in January (Holly Kaufman helped us). It took them more than a month to color match our current cabinet's color. When everything was finalized, they came out in the end of March to install our office. We were surprised that the color wasn't exactly the same as the sample, it was 70% close but we decided to let it slide. Then we realized they installed wrong handles after we brought our custom-made handles and hardwares to their store and handed to Holly. On top of that, the cabinets didn't fit correctly, they were too small. The installers also did such horrible job putting the cabinets together, leaving 3/4 an inch gap between the cabinets and the wall, on each side and the back wall. The top measurement was off more than a foot. This is disturbing because we paid $600 something for their expert to come out and measure our office. They ended up bringing half of the cabinets back and leaving an unfinished job in our office. 

We then tried to communicate with them through phone and emails to resolve the problems but it had been so difficult. When we emailed the Manager Ariel, she responded once and asked for more money, and then she stopped responding to us after we said No. It had been almost three weeks since we heard from her. We went to their store and Holly refused to help or deal with us. She had the worst attitude and carries such condescending tone in her voice. When we asked to speak to Ariel, she said Ariel went on vacation (and here we are, trying to deal with this and there are unfinished cabinets sitting in our office). We have never had to deal with any company like Stone Creek before. They have bad customer services and their employees are incompetent and rude. I do not recommend this company at all. I can't wait to get this whole thing over with...

 8 years ago (14-05-2017)

Just want to let you know how happy we are with our new wall unit. It looks
GREAT! Dawson and Michael did a fabulous job and we are so happy that you installed it on the day promised. 

Stone Creek is lucky to have such great employees. 

A big thank you Shelly, for designing exactly what we wanted.

 9 years ago (22-08-2016)

My husband and I worked with Ariel and she was amazing through out the whole process. Great work attitude, knowledgeable, and great personality. The whole process has been very nice. My cabinets get installed tomorrow--I can't wait!

 10 years ago (25-03-2016)

Not going to go into specifics on my drama with these people. I will say that this was first time in all the years I have been in Arizona that I deal with this company and I must say the taste left in mouth is quit distasteful. When I mention to Wade that all I wanted now was to get them out of my life I got no reaction other than indifference and arrogance. So if you enjoy being treated in different and with arrogance this is the place to go. If you enjoy having your sales person hung the phone on you because that person does not know how to handle an upset customer than this is also the place for you. Next time I will go to Big Lots to by any furniture.

 10 years ago (15-08-2015)

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Reviews, get directions and contact details for Stone Creek Furniture

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