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Subway

  1. Charlotte
  2. Charlotte Sandwiches

Reviews, get directions and contact details for Subway

Subway
"Your local Charlotte Subway® Restaurant, located at 13000 South Tryon Rd brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well."
Address: 13000 S Tryon Rd Ste H , Charlotte 28278, NC, US
Phone: (704) 583-4100
State: NC
City: Charlotte
Zip Code: 28278


Opening Hours

Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-21:00
Saturday: 08:00-21:00
Sunday: 09:00-19:00

Update Info

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Reviews
Picked up two deliveries there. They were fast in preparation of the orders. The two that were working were very polite. I have since returned several times and ordered food that was excellent .
Have been to this location twice, I should have known better the first time when it was a terrible experience with their systems down and I had to wait nearly 40 mins to pay but I wanted to give them another try. Made an online order through the app for 3 subs for fast convenience. Got there and both employees two females were not wearing any masks, they were assisting two other customers and I noticed my subs sitting waiting to be made. It took an additional 15 mins for them to complete those in store customers. I just want to know why is their no manager on staff ? I’m sure the owner watches the cameras but to run a fast and efficient business you must have a good team. This only represents the owner of this location. I would not recommend this location ever. Take your business to another subway! Side not, the 3 subs were not toasted as requested on the app.
I purchased 4 sandwiches from this location. I specifically asked the worker if the bread was soft before she made the sandwiches. She said the bread was not hard. I get home and the bread is hard. I called back to speak to a manager and no one answered the phone. After calling a few times I then go back to the store with the sandwiches and they are closed at 8:40 but their website says that they close at 9:00. I called the next morning and was told that the manager, Anna would not be in until Monday. The worker told me to bring the sandwiches back up there in which I told her that I didn’t have them anymore. I told her I brought them back that night but they were closed earlier than 9:00. The worker tells that although they close at 9:00 they will lock and close at 8:30 to clean up. Why do you say that you close at 9:00 but actually close the doors at 8:30? This is such bad business. This is the second time I have purchased sandwiches from here and the bread was not fresh. I will call on Monday to see what the manager will do. If she does not make the situation right I will not go back to that location again.
I ordered a meal combo. The fresh juicer machine was out of order and my only option was the normal soda machine. I politely requested a drink from the cooler as I do not drink soda. I was told that I would have to pay extra?? I then told them that it was ok and went to sit to have my meal..only to hear the so called "supervisor" on staff relate to me in Spanish curses to the other staff member. She obviously did not know I spoke Spanish and how they were referring to me was completely disrespectful. After finishing meal, I asked an employee for the person's name that was cursing in Spanish and this employee denied that that was the case and that the person that was cursing at me, was the supervisor??..I deserve to be refunded for my meal. This Subway has lost my business!!
Poor customer service. Walked in, no “hello” or “how can I help you?” The sandwich itself was good, but the majority of the condiments were empty, so the employee had to go in back to fill up. This caused the time to be a little long for just one sandwich, in an empty store. The gentlemen who made my sandwich didn’t speak at all, but did give me a head nod lol. The young lady who was there never spoke and just walked away with her phone in hand when I came into the store. She also did not wear a mask or gloves and was handling my food once it was finished. I asked for the number for the store, or the GM number and they said I could look online and that they could not give out manager or GM number...funny because there was numbers on the store front opening.
Neither dark haired female nor dark haired guy were friendly. Ordered online for pick up. Picked up, had never done it before. The girl allowed me to walk out of the store with just the subs, no chips, no cookies, and no soda. I came back and she basically was like “oh I was wondering” but initially she didn’t stop me to tell me to pick up the rest of my order. Not a friendly place and not sure about their Covid measures as well. Seemed like they didn’t like their jobs. Subs were not toasted as requested either.
Ordered on app to get food without having to wait. Arrived on time, and NO subs were made. Then, continued to make other customer's subs while I waited. In total, it took them ONE HOUR to make 3 subs. Advise you to go elsewhere before coming to this location.
Would not recommend. The COVID measures were a major concern upon my visit. Everything appeared good upon entry. I later noticed an employee with a face mask on but not over mouth or nose while talking around food. For anyone that is not aware, COVID can be spread by talking through respiratory droplets. I understand the discomfort that comes with wearing masks throughout a workday. That does not excuse threatening public safety by not wearing a mask correctly. I ended up throwing the sandwich away, didn't even eat it.
Service was slow at shift change. Bread seemed less fresh than typical Subway shops. Removing roast beef from menu, killing the club is a mistake. Bacon is not a good substitute.
This is the dirtiest subway I have ever seen. There is dust build up in and in the case where the food comes out! The soda area is not only dirty but i had to ask for a lid as nothing is stocked.The employees are far more interested in their own conversations to even take my order and continued to talk to one another the whole time I ordered my sandwich. The person that "helped " me then proceeded to eat a sandwich right there on the line! Another customer walked in, he put his sandwich down and put in gloves. DID NOT WASH HIS HANDS!!! I love subway and while this is close to my house, I will never be back. Very disappointed in the management of this store.
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