Superior Auto Service

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About

auto repair

Address: 12298 Wilkins Ave, Rockville, MD 20852, USA

Phone: (301) 770-6662

Website

State: Maryland

Zip Code: 20852

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

My Lexus failed the emissions test so I took my car to Superior and was told by Bob that an inspection would cost $57, so I dropped off my car the next morning and soon I got a call saying I needed further inspections and would cost $275. The $57 inspection was only a VISUAL inspection which I was never told. I refused to pay the $275 and picked up my car. Took it to another Auto shop who inspected it and in five minutes told me to change my GAS CAP, which I did and my Lexus passed the emissions. So Superior did a very poor inferior inspection for $57 and wanted $275 was a big lie and a scam. If you fail the emissions test that does not mean you can be scammed.

 7 years ago (04-01-2018)

Great service. Employees are knowledgeable and very accommodating. Love being able to get a ride to work when dropping off my vehicle for repairs/ maintenance.

 7 years ago (11-11-2017)

It was a great experience!  I had a lot of work done for a very reasonable price!  I would highly recommend! 

 7 years ago (20-08-2017)

Last week, I was on my way to Washington, DC (September 27th - 29th) when my car had started to overheat. It ended up overheating so bad, my car was not turning back on. Triple-A took my car to SUPERIOR AUTO SERVICE at 12289 Wilkins Avenue in Rockville, Maryland 20852. I explained to the guy, Robert Bethke (I believe that was his last name), that I was out of town and needed my car fixed by Friday because I had to drive back before my event on the 30th. Since we had gotten there later in the evening, he took down my information and told me that he would get me a quote the following morning. He called the following morning and told me and my cousin, Eddie, that it was going to cost me over $4,000. He listed about 6-7 things wrong with the vehicle. I panicked and had no idea what to do, so Eddie decided to move the car closer into Arlington, VA to get a cheaper quote. We took it to a nearby garage where the gentleman had assured us that he would check it out. He was a VERY KIND MAN! When we went to call Robert about Triple-A picking up the car and moving it into Arlington, he became very defensive, rude and unprofessional. He had told me that he felt attacked because we were treating him as if he were ripping me off, which he claims he was not. As I was traveling, the gentleman from the garage that we moved my car to called and gave me an update on my vehicle. He told me that SUPERIOR AUTO SERVICE WAS TRYING TO RIP ME OFF. The vehicle was nowhere near $4,000 worth of damages, nowhere near as serious as Robert had said it was and clearly trying to take advantage of me. The gentleman said I DID have a radiator issue, and THAT WAS ALL! He charged me NOWHERE NEAR $4,000. He gave me an oil change, checked my tires, sensors and everything else! He worked with me and helped me out so much! I called the Better Business Bureau, leaving a Facebook Review and calling local news channels in that area to make sure that this will not happen to anyone else. Luckily, I did not fall for their fraudulence and knew better. SUPERIOR AUTO SERVICES tried to take advantage of a young person they thought they had trapped. Knowing that I had no time, they thought they could pull a fast one on me, but they didn't. I drove home safely today with my little sister, and there was not one issue with the car. Please share, so your Rockville, Maryland friends or other youngster don't fall into this trap!

 7 years ago (05-10-2017)

Worked great with my warranty claim! They evaluated the tire properly and showed me the damage done to the interior wall. They were knowledgeable about safety and manufacture standards. The guys were nice, got the tire I needed the next am and even called me to confirm. Def a positive experience when I expected a nightmare 

 8 years ago (26-04-2017)

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