T-Mobile

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Address: 5607 Bay St, Emeryville, CA 94608, USA

Phone: (510) 652-7763

Website

State: California

Zip Code: 94608

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

If You have to use this store, avoid Manager Langston Higbee..
Cocky, reactive, has problems dealing with humans.
Could be good for farm, dealing with animals.

 8 years ago (28-06-2017)

I walked in right before closing, they greeted me right away even though all reps were busy with customers. The place looked great. I got my new iPhone and the experience was smooth and professional. I was never rushed and not pressure sold anything. Will be a store of choice for me.

 9 years ago (24-04-2016)

Lance is super helpful and he has been there over two years now. I also met a regional manager there one time and he was extremely grateful for feedback and ideas. All other carriers should learn from their business model.

 9 years ago (30-06-2016)

I have visited this store many times and each time I received excellent customer service!
First, I came to compare plans.
After that, when I was convinced T-Mobile had the best plan for my family and me, I made the switch and signed on with them. BUT my iPhone was still locked [even thought I was told by AT&T and Apple I was unlocked]. T-Mobile gave me a loaner phone at no charge. The unlock process took over a month to resolve. Yes, it was very frustrating [which I won’t go into]. Each time I had a bad day, T-Mobile made it better. They were sensitive to what I was going through [perhaps they went through the same thing] and each time they accommodated me. They never took the attitude, “that’s your problem!” Not only was the manager helpful but each employee regardless of who it was.
I am now referring friends to T-Mobile in Emeryville :)
Thank you T-Mobile!!!

      
      
      
 11 years ago (08-05-2014)

They are usually not busy and can always help me right away

 9 years ago (11-11-2016)

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