west elm

Reviews, get directions and contact details for west elm

About

Address: 5602 Bay St, Emeryville, CA 94608, USA

Phone: (510) 655-1367

Website

State: California

Zip Code: 94608

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

Similar places near

EQ3 Emeryville 51 meter Great prices. Great staff, always super helpful and friendly. Love this store!

Barnes & Noble Booksellers 53 meter Very nice place. They have a wide selection of books and gifts to chose from. I went ...

T-Mobile 58 meter If You have to use this store, avoid Manager Langston Higbee.. Cocky, reactive, has p...

ALEX AND ANI 75 meter Eco-conscious, positive energy products that adorn the body, enlighten the mind, and ...

Uniqlo Bay Street 85 meter Cool clothes, wish they had a bit more selection of each item

Old Navy 92 meter It is not high end, but great, functional good looking clothes. But you probably don...

SEPHORA 104 meter Went in around noon on a week day and it was raining so the store had practically no ...

H&M 137 meter I've never written a review before, but I felt compelled today. I unfortunately neede...

M·A·C 138 meter They need a yelp page. There's is this AMAZING SWEET LADY name Alana I believe that's...

Banana Republic 195 meter Workers are always nice even new workers being trained for seasonal employment. BR is...

Apple Bay Street 201 meter I went to Genius Bar to do the battery check and was informed to eligible to change a...

ARTS AFRICAINS 210 meter I support black-owned businesses. It's great to see this place thriving.

Cornology 210 meter Great staff and amassing popcorn. lots of flavors! if your not hungry DO NOT ask for ...

AEO & Aerie Store 219 meter This place just opened up recently, and its a great addition to the clothing stores a...

Athleta 235 meter Best clothing ever. The jackets are amazing and very flattering on the body. The legg...

IKEA Emeryville Home Furnishings 242 meter Good location. Convenience. Hope they can complete the model area construction faste...

Daiso 249 meter This particular DAISO is very well organized and easy to get around in, most things a...

J.Crew 259 meter I gets all my gear here... Mane,

Reviews

I will not be back. No one approached me or greeted me after 10 minutes or so. I went to the register and waited in line just for the pleasure of being "helped" by someone who clearly hates helping people. Everyone there seems to be frightened of her. Also the person setting up a new display had accidentally set up a booby trap which tripped me as I was leaving. Fun times. I was ready to buy a sofa, dresser, and dining room table with chairs but will go somewhere where I feel welcome and will enjoy doing business.

 9 years ago (25-10-2017)

Worst customer service. Everyone is incredibly rude and unhelpful. Also, it's just a show room, not an actual store. They don't have anything you can actually buy, it's just for looks only. They want you to buy their productd online and pay for shipping. Such a scam/rip off. Never shopping there again

 9 years ago (16-01-2018)

In general, I love the new furniture but realized some minor issues with the assembly which we paid for (see attached pictures of off-center backs of Henry Leather Power Recliners), in addition, our credit card was charged $250 over the "TOTAL" order amount.  Just called customer service to sort all of this out, spent 30 minutes on hold only to be hung up on...

 9 years ago (10-11-2017)

West elm does not has an account manager for handling large order. I ordered from them I became a full time coordinator, coping with their logistical nightmare, quality control fail, communication mess, terrible customer service, A working professional will be losing their job before they receiving all the pieces.  -West elm is for patient rich door keeper can wait forever.

I spent 14K here.  25 days passing by, I only received 20 % of what I order. 15% of them have quality issues. Table surface isn't flat, sofa, chair has one leg shorter than the other 3 legs, the fabric under the chair has fallen off. And the wooden legs of the counter top chair have dens and paint coverage issue. I also ordered a dining table set: bench cushions sold out after the Bench has arrived, the whole look has been destroyed. The customer service representative can't see what has been successfully delivered by delivery companies in their systems. The customer service representative does not know what has been taking back by the delivery companies due to the quality issues.

All their free delivery marketing materials can not be applied in furniture delivery. I paid nearly 2k for delivery charge. 

The whole system is not well integrated. You are the only one knows what's going on, please document everything, so you can explain your case to 10 different service ladies. Please make sure you are taking the notes of every conversation you had with any west elm staff and record their voice. Because nobody is taking notes here.  They are robotics, using their bad system. You will be talking to different people every single time. None of them will follow up, none of them will keep their promises, nobody can see what other people have promised.

 9 years ago (31-07-2017)

I would not shop in West Elm again - they have the worst customer/delivery experience ever. 

I grew up in Eastern Europe so I know what a bad customer service looks like, this is another level! Even if we spent over $xxxx, they didn't pay much of attention to me and my wife in store but they were busy so we thought never mind. 

We've ordered several different items and each added up on the cost of delivery, to which staff explained us that the items will arrive individually as they'll have them ready. 

While first item was supposed to be delivered in less than a week, we got it only after repeated emails/calls and 1 month of waiting. 
As for remaining items - the storage depot and the customers services keeps on referring me to each other and no one can help me, all saying that the split can be authorized only by the other party. 

Yes, the stuff they sell is nice and trendy, but it's a sham and I would not shop here again. 

It's been 7 weeks since the order and I still have only that one item, while some 3 more should have been delivered 3-6 weeks ago.

 9 years ago (18-10-2017)

Comment on this business

Map, Satellite View
Street View

to add west elm map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=west-elm&id=1191671&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/west-elm-i1191671.html" target="_blank" title="west elm">west elm</a></p>

Reviews, get directions and contact details for west elm

About

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies