T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 5684 Hwy 6, Missouri City, TX 77459, USA

Phone: (281) 261-1572

Website

State: Texas

City: Missouri City

Zip Code: 77459

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Thank you for helping! I’m glad I stopped by the store! I had a really nice experience! I was finally treated like a human. No thanks to Sprint! And I’m 80 years old. The staff was friendly and the atmosphere was really nice. Nice music too.  A young man by the name of Avante’ helped me.

 7 years ago (01-02-2018)

Staff are very friendly and knowledgeable. Customer service is great and they work really well as a team.

 7 years ago (18-02-2018)

I HAD A GREAT EXPERIENCE AT THIS LOCATION! 🤩I walked in with the confidence that my situation would be handled and it was! - Kevin G. was my sales associate. I was looking to port in a new line for my mother, while taking advantage of the special ‘buy one get one free’ and to resolve an issue that customer service could not competently do. We’ve purchased most of our phones over years at this location. We’re always greeted with a smile from everyone, and treated with respect. How about that! That was something I really needed that day considering my recent phone experience from customer service. T-MOBILE CUSTOMER SERVICE LINE SALES ASSOCIATES ARE UNRELIABLE AND MISS INFORMED!  There bubbly attitudes and their catchy names they use to identify themselves blind you. (Y’all know what I mean, i.e. Terrific Terrence) I spoke with four different sales associates. All miss informed me of the same issue I thought was handled. This was a 14 day span. Even the  T-Mobile customer service line manager proved to be unreliable! 😠She cleared up some things, which was great. Duh, her job! But she did not fix the situation completely. Needless to say I was super pissed off, because this was the fifth time I attempted to straighten things up. So I visited our store! Forget this operator chiz!

Since she could not do that right, I didn’t trust her to port in a new line. Forget that! FROM NOW ON WE WILL NOT USE THE CUSTOMER SERVICE LINE! I’m going to 5684 Hwy 6 South. We can always rely on them! Not one thing has failed since we’ve dealt with them! Should’ve went there in the 1st place! Just talking about the run around they gave me pisses me off, and I’m a pretty easy going person.

I was reading everyone’s complaints on Google about their experience at this store. Some very petty BTW.  For all the years that we’ve been visiting this location, we have not seen any of those problems since that location opened.  From my observation everyone is treated equally. THIS IS A GOOD STORE! It’s a modern day “Leave it to Beaver”. 😜My husband and I like the functionality of this location. We don’t feel rushed even when they’re busy. Everyone is friendly, respectful and reliable. The store manager Avonte’ B. is very efficient, personable, professional, concerned and polite!  I thought we were special, but that’s just the way he treats all the customers. As a business owner I take notice on how a business is ran when I’m there. He always check to make sure everything is running smoothly. 

Visit the store and see for yourself. And, word from the wise, before you blast on social media about a problem with anything or anyone, speak to the store manager. That’s what they’re there for. Blame yourself because you’re not using all the avenues the company provides for your benefit. That’s with any business. They’ll get everything straight before you leave...bet!

 7 years ago (01-02-2018)

My sell man muhmmad got me on point. He not a bullshiter. Y'allneed to come over here and get a phone

 7 years ago (04-03-2018)

Went into store today to upgrade phone and transfer of responsibility. Zack was the rep that assisted me and was very helpful in activating my new phone and transferring my lines. The only hiccup was the selling of accessories. I don't know he didn't see what promotion I was being offered or he was trying to upsell me. Either way, great overall transaction, very patient, and clean environment. Music may be a tad bit loud in the store but that's just me nitpicking. A+

 8 years ago (25-09-2017)

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