T-Mobile

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Address: 416 E Pleasant Run Rd Suite 200, Cedar Hill, TX 75104, USA

Phone: (972) 293-1630

Website

State: Texas

City: Cedar Hill

Zip Code: 75104

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Looked up store hours on google, store closes at 9pm. I walked in looking to purchase a phone. I had to a factory re-set a couple of months ago, and I am still having phone issues. I was on my phone when an associate rushed up to me asking, if I needed help. I thought it was rude, but I politely said, I am just looking. She proceeded to say we closed at 8, but my fit bit time said 8:06. I said, maybe I will be back or not. If you close at 8, then why are your doors still open, and you need to learn customer service, and how to apprach customers. I made a call to T-Mobile to report, but it's not over yet. I am tired of paying my money for crappie customer service.

 7 years ago (03-03-2018)

Absolute worse service. People working here are SLOW. Be prepared to wait 1 hour +

 7 years ago (04-04-2018)

This is the best T-mobile location to go to but, you must come as soon as they open to receive instant service. They do need to work on improving their customer service skills. I do reccomend this location over any other location because, they will try their best to help you.

 8 years ago (20-12-2017)

I never write reviews but I feel strongly about my experience at this store

DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTACKED ME!!
DO NOT SHOP HERE!!  THE EMPLOYEES VERBALLY ATTACKED ME!!
DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTTACKED ME!!

I will not bore you with to many details so long story short. I went in to get a new phone and I also got a phone charger. The rep who helped me get my new phone accidentally forgot to put the charger in my bag, which is no big deal. I went back to pick up the charger and the employees working at that time Jasmine, Melanie, Michael and DaKeise told me they could not help me and when I asked to speak to a manager they refused to contact him AND STARTED VERBALLY ATTACKING ME BECAUSE I WANTED TO SPEAK TO A MANAGER!?! They told me the manager was in a meeting on a Sunday afternoon (really?) and that he couldn't come pick up the  phone. Fast forward 3 days later, I called the store 3 times looking for the manger Colin (never spoke to him) and ended up calling the T-Mobile customer service rep (the 1-800 number) who contacted the store and told them to give me my charger! When I finally got my charger from Tony (Yes, Tony, not Colin), he never once apologized all he did was hand me my charger, no cash register transaction NOTHING HE JUST HANDED IT TO ME! So they want me to believe that those reps in the store when I originally went in there couldn't have called and gotten an okay to do the exact same thing instead of wasting my time for 3 more days only to have "A Manager" hand me my freakin' charger?!  and the store manager Colin was there when I went to pick it up and this man never came over and said a word to me. BELIEVE ALL THE REVEIWS, THIS STORES CUSTOMER SERVICE SUCKS! DO NOT SPEND YOUR MONEY HERE!! I can't believe I went through all of this for a $40 charger!

 8 years ago (05-10-2017)

I have had the absolute WORST experience, not only with T-Mobile, but with the employees here. Its not that they weren't polite to me because they were. It is the fact that they are never properly trained on the new promotions T-Mobile offers. The employee that worked with me failed to give me crucial details for me to get the full benefits for a promotion. It is absolutely insane how many representatives I had to speak with over the phone to settle this mess that employee created. I'm absolutely frustrated, upset, and disappointed in how poorly this is being handled. I was told my second s8 would be free. I had to find out on my own that I had to register for a rebate in a timely manner. I don't blame the sales associates. I am extremely disappointed at the manager, whoever it is, for a POORLY trained staff. I am now having to pay the full price for TWO galaxy s8's. Almost $2,000. I will NEVER return here ever again!

 8 years ago (28-07-2017)

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