T-Mobile

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Address: 1499 S Randall Rd, Algonquin, IL 60102, USA

Phone: (847) 658-1449

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State: Illinois

Zip Code: 60102

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Reviews

Great service haven't had any problems always good to get you checked in. Eric H. Best guy there very helpful 

 8 years ago (04-06-2017)

Avoid this location if you can and don't want to wait in lines. It's a corporate location and no one really cares. They are understaffed and have just 2 stations. We were misled a few times there and had to straighten the problem which they created elsewhere.

 8 years ago (15-10-2017)

Sean did a great job transitioning us from Verizon. As painless as possible.

 8 years ago (29-06-2017)

The staff was quite friendly and made good recommendations on what phone to purchase as I was on a budget and wanted to get the best bang for the buck. The only dowmfall of my visit it that it took about an hour just for the staff to program the phone print a couple recipts, a few signatures later and finally the sim card was put in. T-mobilde should work on a better system to speed this process up. That hour spent at the store will make me dread going back next time I need a new phone

 8 years ago (02-06-2017)

I stopped by this store because I needed to add a second line to my account, I was told by a lady, which I am guessing was the manager, that if I port over a line within 30 days from a different carrier I would qualify to get a $150 promotion. I added a second line (I needed it for couple of weeks), and later I returned to the store later on in the month to port the line from another carrier, she was helping me out with that, I wanted to close the line I opened previously and in its place port the line from a different carrier, she advised me to port it as a 3rd line and wait for the $150 credit to get "approved" and than I could cancel the line... when I asked how long will it take to show up on my account, she said up to 4 weeks ... which was kind of weird. I waited some time before reaching out to Tmobile Customer Service, just to find out... that I didnt even qualify for the promotion in the first place because the plan I had was not the Tmobile ONE plan. Funny thing, I believe she should have advised me of this up front and I would not have to waist my time and additional money. Thankfully I was able to cancel the line and get reimbursement for the time since it was added to my account.  Unfortunately I paid for a SIM card, for a phone that had not been used since it was ported and its nonrefundable.  Just adds another unhappy customer for this location.

 8 years ago (03-03-2017)

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