The Great Escape

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Address: 2421 S Randall Rd, Algonquin, IL 60102, USA

Phone: (847) 851-8911

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State: Illinois

Zip Code: 60102

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Reviews

Huge selection of outdoor furniture and pools.  Very friendly staff.  Clean store conveniently located right off of Randall Road.  They were having a 50% sale when I was there, but wow,  is most of their selection pretty pricey (hence the one star ding).  Do they really sell that stuff for 100% the cost on the tag?  We dealt with Barry, who was VERY knowledgeable, patient, and also very helpful overall.

 8 years ago (07-08-2017)

The staff at the store was extremely helpful, but the third party that they use for delivery is horrible. They do not care, give you attitude when you ask a question and left without assembling everything.  They did not leave instruction manuals so we could even finish assembling the items ourselves.  They do not keep their promised delivery windows.  Just a horrible experience, which is unfortunate because we really liked the staff at the store.

 8 years ago (27-07-2017)

I had a very positive experience at this store. I had a delivery issue on my pool order and the manager worked hard and put alot of thought into resoving my issue. When issues happen that is when a business shows its true colors and it shouldn't be marked down because of it if it resolves the issue in a professional timely manner and comes up with a resolution that is beneficial for both parties and in my case it did. Five stars to the staff at this Great Escape location. Thank you for you help!!

 8 years ago (03-07-2017)

Very helpful people here to help us deal with our new-to-pool-ownership needs.

 8 years ago (13-08-2017)

Horrible experience time and time again.
I just spent $4000.00 and was basicly treated like didn't matter. Was told I would get a phone call when delivery of items would be delivered and never received a call when I called the store a gentlemen told me it wasn't there issue the people don't work for them who delivers and I should call them!!!! I have spent over the last year over $6000.00 and today was my last day spending another dime with this company who all male staff have attitudes. Based on all the reviews I've seen I would say the owner needs to get more involved and do something especially seeing as though there are 7 other companies within a 10 mile radious that sell chemicals and several more that sell pools and work out equipment. How many more customers need to be treated this way before you understand you have a major employee problem???? From one owner to another you have a minor problem.

 8 years ago (17-06-2017)

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