T-Mobile

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Address: 1171 NW Sammamish Rd, Issaquah, WA 98027, USA

Phone: (425) 391-3941

Website

State: Washington

Zip Code: 98027

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Reviews

They always take amazing care of me at this location never a complaint. And if you're having any kind of difficulty make sure that you speak to the manager Michelle. She is definitely on top of her game.

 8 years ago (27-10-2017)

If there was a way to put zero stars I would. I have been with mobile for years and have never ever had an awful experience until the other night. I came in around 7:20 pm (They close at 8pm). My s7 was broken and I asked if there was any hing they could do. Someone looked at it and said it was water damage (I knew this was not true) and said there was nothing that could be done. I asked if there was anyone else that xouo dbhave a clue behind helping me with my phone. A woman came over and immediately said it is not water damage. Either way they refused to help fix it. I still owned about 2 months on the payments for the device I said I really wanted my info switched over and they said it wasn't possible for them to do that. I bought a brand new phone, an s8. They were extremely unhelpful. And very unprofessional ie: male co-worker tickling female and flirting whike turning away from me whne i had questions.... Female (im assuming manager) has piercings on her face/ moth that shes loudly playing with, with her tongue and finger and then touching my new and old phone. I paid off my old phone with cash and asked about my new phone. They Wouldn't even let me see or touch the phone without buying it first. Unbelievable for a phone that costed me about a grand. I was the only customer and there were at least 4 employees playing and flirting with eachother etc. It was like being in high school. I had 3 or 4 different people help me and walk away and someone else came and took over. Very little eye contact and very little of my questions being answered by any of them. The issue with my old phone was that the screen was on lock mode and had some sort of interior damage which made it so i couldn't type in my password to unlock it. After getting home and talking with my friend they said that I can get it unlocked by my Samsung account which turned iut to be true so I would expect the mobile people would have been able to unlock my ohomw and help me transfer contacts. It appeared that they wanted to do as little work as possible and still make their paycheck. 
If I didn't have a vacation to go to first thing in the am i would have switched carrier as this experience was SO unacceptable.

 8 years ago (06-11-2017)

A wait but the service is done to the best they can to help.

 8 years ago (06-07-2017)

Knowledgeable friendly efficient and effective.  Heads up, they work on commission and hopefully it is a very generous reward because they work hard for you.  One lady customer at the time who was there asked the lady service agent if it was ok to give her a hug.  I kind of felt the same about my rep Johnathan but being a manly man I gave him an air kiss instead - no actual contact.
Anyhow, I am impressed with their service, products and prices.

Steve

 9 years ago (20-08-2016)

Helpful workers and a convenient location.

 8 years ago (09-08-2017)

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