Tepperman's Furniture Mattress Appliance & Electronics Stores (Sarnia, ON)

Reviews, get directions and contact details for Tepperman's Furniture Mattress Appliance & Electronics Stores (Sarnia, ON)

Address: 1380 London Rd, Sarnia, ON N7S 1P8, Canada

Phone: (877) 777-5790

Website

State: Ontario

Zip Code: N7S 1P8

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

My entire house is furnished from Teppermans. Cheap financing... they claim interest free but with a 150 dollar administration fee that's not negligible. Great furniture and appliances at good prices. I'd probably buy a TV at a cheaper place however.

 9 years ago (18-10-2017)

I have been with Teppermans for 25 years and have never had any problems , I would not go anywhere else .The service and staff at the Sarnia store are wonderful.Thank you for good service for a lot of years 😊.

 9 years ago (25-11-2017)

Good prices. bought a full furniture set for only $600 including a chair

 9 years ago (28-01-2018)

As new apartment tenants, my girlfriend and I were very excited to visit Sarnia Teppermans to view a couch similar to one we first saw online.

I called ahead to ensure that the couch we had wished to view, was in the showroom.
When we arrived we were greeted by a sales associate by the name of Antonella, which turned out to the be the employee I spoke to on the phone earlier.

Antonella did very well to explain the features of several couches and was helpful in explaining the benefits of a protection plan. We decided to go ahead with a purchase of a sectional that would be " build to order" and an expected ETA of 3-6 weeks. We also purchased the delivery and extended service plan. Antonella was more than happy to take full payment and ensure us we would hear from her in the coming weeks to schedule our delivery.

Upon week 5, I decided I would call into to find out if there was any update on an expected ETA. I talked with Antonella and she explained that 2 pieces of my 3 piece couch were waiting in London, and the 3rd was expected by mid 
month (week 6) and that I should be hearing from her soon. I asked her if teppermans gave any incentive to customers that had extended wait times, and she told me she would talk to her managers and get back to me.

**I will mention that we had been waiting for our couch to arrive, so we could plan many more purchases from Teppermans for the rest of our living room and apartment**

Another week went by and no call. I attempted to reach Antonella one evening, but she wasnt working so I spoke with another sales associate about my situation. He explained to me that I must have misheard and that normal shipments wait times are 6-8 weeks. I was now quite confused. I asked to speak to a manager, but there was not one available.

I called Windsor Teppermans and kindly asked for a manager to go over my bill of sale with me. A manager asked for my sales order number and explained the same info as Antonella first had: that 2/3 pieces had arrived in London and that the 3rd was expected by end of month. This manager also assured me that she would have, Andrew, the general manager from Sarnia call me the next day.

Andrew called me to confirm that yes I was waiting on 1 piece of my couch and that he was more than happy to offer me a $50 Teppermans gift card to spend in "his" store.
And that he would reach out to me upon delivery.

On Tuesday, October 24th (week 9), I decided to call a 3rd store (Kitchener) and inquire about the stock of the couch we were expecting for delivery. I was informed that the couch was only a 2 piece sectional, and the 3rd piece did not exist - that it was simply a "kit" listed for dimensions of the couch.
He explained that my full couch had been sitting in London for 4 weeks and that he would reach out for Sarnia to contact me for delivery.

At this point, I was livid! Not only had my sales associate, Antonella, let me down but a manager at another store and the Sarnia general manager, Andrew had "reviewed" my order!

I called Teppermans 1-800 number and scheduled my delivery. As I was on the the call, our Sarnia Sales associate Antonelle left a voicemail message stating "some guy called me and told me to reach out to you because your couch is now in stock" @ 8:30pm at night. What a joke!

We have now  had my couch for 8 days, and we honestly absolutely love it! That is the only good thing I have to say about the whole entire experience. We have never had as much as a call or email from anyone at Teppermans since, and we are not surprised.

Never again will we purchase anything from Sarnia Teppermans, and anyone that asks me about my experience will be directed to this lengthy review. If I do not hear back from someone at Teppermans of Canada, I will never be stepping foot into another store.

Thanks for your time in reading my review, and I hope other consumers will learn to be hasty with promises from the staff @ Sarnia Teppermans. 

***And at the very least Antonella and Andrew... please learn from this major inconvience***

 9 years ago (04-11-2017)

Helpful service. Prices are a little high for quality of items. Sale prices are much more affordable.

 9 years ago (19-04-2017)

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Tepperman's Furniture Mattress Appliance & Electronics Stores (Sarnia, ON)

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