The Source

Reviews, get directions and contact details for The Source

Story

The Source is the place for I WANT THAT, offering top brands and the latest tech at over 550+ stores across Canada and online.

Address: 1680 Richmond St l90, London, ON N6G 3Y9, Canada

Phone: (844) 763-0636

Website

State: Ontario

Zip Code: N6G 3Y9

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Really pleased with Mike's service. I went in for another item and then he asked me about my phone. He put me into a much better, more user friendly phone; transferred my contacts over and saved me some monthly dollars to boot. Great job.
Thx Mike ; love the Moto phone  : )

 8 years ago (07-12-2017)

Wow, just pure wow. Amazed with the level of insight and cooperation I've seen amongst this team.

 8 years ago (03-01-2018)

Worst customer service ever, lost 6 hours of my life in this store trying to set up a new phone that I was pressured into. In the end they lied about the savings I would receive with their preferred carrier. Manager has the worst customer service I have ever seen. I truly hope this review drives their nps way into the negative. Thanks Adil!

 8 years ago (03-12-2017)

I have been consistently disappointed in the service provided by this location. While constantly overrun by staff that breaths down your neck, the employees are far too consumed with trying to up sell than helping to make sure that you receive a quality product that is going to serve to solve your problem. My partner tried to gift me a new Instax camera for our anniversary which turned out to be broken. Upon returning it to the store, they offered to bring one in from another store to replace it and they would call when it arrived. Not only did they not call, it took me pestering and several different people to figure out what I was talking about because no record of the replacement arrangement had been left. When I finally got my hands on the replacement, it too was broken. They made no effort to so much as offer me a different but similar item as an option. Today when we went in to replace the cord to my partner's phone, the staff member was so obsessed with trying to upsell us to a tablet that we kept insisting we didn't want that he gave him the wrong cord. Upon arriving home, we also discovered that he had not even given us a receipt to return the item. When I called the store to sort the matter out I was confronted with a rude and inattentive sales person who didn't care at all and sounded like I was wasting his time. As someone who has worked in customer service for nearly a decade, I can plainly say that I have absolutely no interest in spending my time and money in a store that does not care about its customers but merely about the bottom line. For the record, this is not the only time I have run into this issue in a Source store throughout the years but this location is by far the worst I have ever been too.

 8 years ago (05-08-2017)

Great staff. Very polite and very helpful

 8 years ago (30-11-2017)

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