The Bicycle Broker

Reviews, get directions and contact details for The Bicycle Broker

About

Colorado's largest urban commuters bike shop. Single Speed, Road and MTB. We have a "full service", service department and can work on anything.

Story

We are Colorado's largest fixed gear, single speed, commuter and urban cyclists bike shop. We are a full service bike shop meaning that we can work on any bike and solve any mechanical issue with the knowledge and special tools we inventory.

Mission

To have the finest service department in the world!

Impressum

Denver's largest commuter, fixed gear and single speed bike shop. Ruff Cycles, Masi, Big Shot, Pure Fix and Cinelli bikes.

Products

Pake, Pure Fix, State Bicycles, Origin 8 and Used Bicycles.

Address: 6190 W 38th Ave, Wheat Ridge, CO 80033, USA

Phone: (303) 900-1907

Website

moc.rekorbelcycibeht@selas

State: Colorado

City: Wheat Ridge

Zip Code: 80033

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Full Cycle Boulder, Bicycles wanted, Altitude Bikes, Canyon bikes denver, Evolution bike shop, Used Bikes Highlands Ranch, Giant bikes denver, Mountain bikes Colorado

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Reviews

Jules, Matt, and Lee are great here. I ordered a bike from these guys and from the beginning, I didn't feel any sales pressure. Jules is who I primarily dealt with and his knowledge of cycling in general is phenomenal. They had some issues with their supplier that put a 3-week delay on me receiving my bike. I am in an industry where I rely on suppliers and manufacturers as well so I completely understand. Throughout my waiting process, they answered every phone call and gave me updates every time I asked without leaving me feeling like I was an inconvenience to them. I even called the manufacturer directly and the person I spoke to knew specifically about my order, apologized for the delay, and spoke extremely highly of the Bicycle Broker. My bike ended up showing up late on a Friday evening and Jules stayed an hour past closing time to install the upgrades I ordered, adjust them properly, let me take a few test rides, and tweaked the bike until it rode exactly like I wanted it to.

These guys are great. I would highly recommend them if you're looking for a shop that is honest and truly cares about making sure their customers are happy!

 8 years ago (27-10-2017)

I wanted to share my first experience with the folks at the Bicycle Broker to illustrate their service in a difficult experience. Since starting an immersive 12+hr a day program and having to take a huge cut in pay due to reduction of hours, I aimed to commute by bike. A couple days in I got a flat and with a little free time I purchased some tubes and had one installed on affected tire. Everyone there was helpful and cordial and offered care advice as well as some on some prospective future purchases based on my needs. I loaded the bike into my car and continued my day. Upon removing the bike from the car that night the tire was flat again, and blew out my sidewall on top of that! I was concerned, as the tire was both difficult to remove and install on the rim that there could have been a slip of the tool that compromised the tire. When I called to address the concerns, the owner got really defensive, and confrontational. It left a bad taste in my mouth, as I was attempting to have a civil conversation about the matter, approaching as a professional in the auto industry wishing my concerns to be addressed and investigated. Due to time I needed the job done, so I planned on leaving a 1 or 2 star review. Upon picking up the bike I had a conversation with the owner, explaining both my position which was misunderstood at first. The tech showed me the tire and the compromised section, which was evident that the failure was a material defect, not a service one. The only reason it isn't 5 stars is I feel that the situation could have been addressed better than immediately getting on the defensive. However, the passion for doing honorable business and the owner's admission of his own over-reaction, shows great integrity, which is a rare quality today. After the conversation I left of good terms and will be back, and would recommend this business to others. Thank you Lee, Matt , and Jules(sorry if I spelled your name wrong)

 7 years ago (07-03-2018)

Seems like a great bike shop, though I have been trying to sell my used bike and on there website they say they will get back to you in 24hrs and I have been waiting for 2 months, not much help going in either they would not look at it, and messaging them through there number did not work either like the mechanic there said to do.  A simple response to my inquiry would have been appreciated. should probably change your policy on your website stating we will get back to you by the end of the day, totally false.  I would recommend selling your bike elsewhere.

 8 years ago (08-08-2017)

Does anyone know how to get a hold of them apart from going in.. I have called a few times, during hours and have sent 2 emails and got nothing back yet.. I'm really confused as to the 5 star ratings for customer service..

 7 years ago (19-04-2018)

Jules is very helpful and really makes an effort to answer questions, fit you with a bike, etc.

 7 years ago (08-04-2018)

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