The Grand Summit Hotel

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About

http://www.grandsummit.com/

Story

Boutique-style hotel siutated in prestigious downtown Summit, NJ

Address: 570 Springfield Ave, Summit, NJ 07901, USA

Phone: (908) 273-3000

Website

State: New Jersey

City: Summit

Zip Code: 07901

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I decided I would have my wedding at The Grand Summit Hotel only after meeting Teresa Garcia, Assistant Director of Catering.  I fell in love with her before I really fell in love with my venue.  Teresa answered all 100,000 emails and calls without hesitation and never made me feel silly or annoying.  She helped me with EVERYTHING, including picking my florist who did a phenomenal job as well.  The day finally came and it was honestly better than I imagined it would be.  Everything went completely according to plan - no hiccups at all!  My guests raved about the food and the service and the fun they had.  It was a week ago and I am still getting phone calls and text messages about how friends and family wish we could do it all over again!  It was the absolute best day of our lives and I couldn't have been happier with my decision in picking The Grand Summit.  The whole process was a breeze (thanks largely to Teresa and Kathy who coordinated everything on my special day), and the day/night was one I will forever remember and love.  Thank you so much for making my dream wedding a reality!

 7 years ago (23-02-2018)

We booked a room here weeks in advance for the night after Thanksgiving, based largely on the reputation and reviews. We specifically booked a suite because we needed two separate bedrooms so the 17-year-old girl traveling with us had her privacy. We got to the room, which had one bed and a pullout sofa that when extended, actually bumped up against the bed. We went back to talk to the person at the desk, Michael, who told us he'd upgrade us to one of the Presidential Suites at no additional cost. The suite, however, had only one bed--no other sleep surface--and was unbearably musty. We went back to Michael to explain, in depth, that we needed, at a minimum, two beds, but preferably private, and that this is what we had reserved. Michael then told us he'd put us in a different Presidenial Suite with a separate sleeping area. Back up we went in the only working elevator (of two), which smelled distinctly like flatulence, for lack of a better word. The next Presidential Suite did indeed have a separate area, but with no light; no bed, sofa, or cot; and it was unheated...in late November. It was more like an oversized bay window than a room and it didn't look like it could fit even a cot. Back down to Michael, who, noticing our frustration, assured us that he was doing us a favor and we should be grateful to him for the customer service he was offering us. When we tried to explain that the room lacked a second bed, Michael assured us that the room did have a bed, a king-sized bed, in fact. We said we'd meant a second bed, to which he offered the same information "There IS a bed, a king" over and over, in a tactic akin to "These are not the droids you are looking for" but less successful. In the end, he couldn't give us either the type of room we'd reserved or a reasonable alternative, and the entire exchange was not only frustrating but he was smug and he more mimed customer service skills than actually providing them. None of our party of three or any of the people who we were traveling with would either stay here or recommend it.

 7 years ago (10-01-2018)

Lousy attitudes at front desk after I asked for early check in they said “no problem call us as soon as you  land and we will accommodate you”....I did that and have now been sitting at he hotel for an hour and 40 minutes and they just told me “my room is next”....needless to say I will be late for my meeting.  To top it off the college aged “manager” could care less.  Will never stay here again...so unprofessional.  If I could give ZERO stars I would.

 7 years ago (06-03-2018)

Best prices for this area. Run down. Shuttle only available during business hours (when you don't need it). WiFi is intermittent at best 8am-12pm. Breakfast that comes with room is good.

 7 years ago (18-01-2018)

We stayed while attending my cousin's wedding and it was Great. Modern, clean and inviting. We were a large group and the staff was super-accomodating.

 7 years ago (04-02-2018)

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