The Spa At Willows Lodge

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About

For an hour or a day, it's a rejuvenating getaway in the beautiful wine country.

Address: 14580 NE 145th St, Woodinville, WA 98072, USA

Phone: (425) 424-2900

Website

moc.egdolswolliw@aps

State: Washington

City: Woodinville

Zip Code: 98072

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Reviews

Unprofessional, unapologetic, arrogant staff! Here’s a long story of everything that went wrong at Willows Lodge Spa. My boyfriend and I took the luxury spa package for 2 at the Willows Lodge on Oct 6, 2017. The package includes massage & treatments followed by strawberries & champagne. 

1) Discrepancy in $$:
At the time of the reservation (on the phone), I asked for a lunch meal upgrade vs. the champagne & strawberries. They quoted an $8 upgrade fee/person. My therapist casually mentioned the "champagne waiting for us", and I was surprised because I was expecting a meal. Not only had they forgotten about my upgrade, but now wanted to charge $20/per person. We needed to eat, so made no fuss and said OK.

2) Romantic lunch in a crowded hallway?
Post massage, I expected to be shown to the hot tub, sauna, and showers. Instead, we were made to sit down for a hot lunch. It all happened really quickly. The massage therapist distracted me with a sales pitch, we were served our hot lunch in a hallway by the door. We were greeted at least 14 times with the passersby asking "hello, how are you? how is your food?" What was supposed to be a private, relaxing meal for the couple turned out to be a public viewing affair. We got uncomfortable and finished eating quickly. Nobody wants to go into the jacuzzi and sauna after a heavy lunch. They distracted us from using these services we paid for.

3) Knock knock while you shower, rude staff yells at you:
This was the worst part of our experience. After lunch, we were shown into our shower rooms. I get setup only to see they don't have shower gel (but they had shampoo & conditioner). I dress again, go out and ask for shower gel. Front desk owns the stash, gives me some in a small silicone cup. A luxury spa playing these cost-cutting moves? 10+ mins later, I hear a loud knock at the door. I say "I'm not done yet; I'll be out soon." I'm trying to wash my long hair and all the oils from our treatment. 2 mins later, one more knock and a loud voice yelling at me from the outside. I gather my things, wear my dirty robe and open the door. A massage therapist "yells" at me with a reddened face -- "I have an appointment here! I need you to get out!", while the front desk staff stands and watches. My boyfriend got kicked out too. They had completely ruined a relaxed spa day for us at this point.

5) Apathetic staff:
We still had to change so the staff walked us up to one of the hotel rooms. I said the rushing and knocking was not OK and asked, very politely, on what had caused such a terrible scheduling conflict. With a poker face and no apology, and goes "the shower rooms are for a rinse & change and not really to take a shower. We'll add locker rooms (post renovation) and provide hair dryers onsite." I realized if we weren't shown to a hotel room, I'd have walked out into the Seattle rains in dripping wet hair. Frustrated at that point, I just wanted to get it over with. We dress quickly. Knock knock again in 5 minutes; and this time we get the receipt for our spa day, insisting I give her my credit card then and there. I found that to be a very condescending move. Not only did they ignore my earlier question but were actually rushing us again. I then firmly said, "I need to speak with your manager and I won't pay until I do."

6) Charged my CC for $$$ without my consent:
The spa manager "Martha" was on leave, so they called in the hotel manager, Matt. Matt listened, recognized the mayhem, and was the first person to apologize. I asked them to re-price my package for the services we didn't use and to compensate for the terrible customer service and staff behavior. Matt said he needed for Martha (the spa manager) to look into it. Martha actually called back the same day - listened to me and offered to investigate more.

Instead I found a $576 charge on my credit card bill! I'll be disputing. Please don't go to this spa - you'll lose faith in humanity, let alone good customer service.

 8 years ago (07-11-2017)

Highly recommend this historic house. Complimentary drinks and canapés at dusk set the scene for a wonderful night stay. Rooms are all unique, with quality toiletries, bath robes, pool and spa, complimentary mini bar, and comfy beds (double). French restaurant across the road was superb - book early. Short walk to Main Street.

 8 years ago (22-02-2017)

Incredible experience and amazing, knowledgeable and caring staff!!!

 7 years ago (16-02-2018)

Oh boy, best massage I've ever had!  Took my wife here for her birthday and we couldn't have been happier with their service.  The hot tub is very relaxing before your massage and staff is super friendly.  Highly recommend.

 9 years ago (27-02-2016)

Planned a surprise de stress day for my husband and I. Couldn't have turned out any better. The ladies at the spa were so pleasant, helpful, and accomodating. We enjoyed a facial first, and then donned our robes, slippers, and swimsuits, and headed out to the outdoor hot tub. We enjoyed a glass of wine, and then ordered a bite to eat from the Barking Frog restaurant. All delivered to the hot tub area. Lastly, we both had the D'vine pedicure in our own private area. Definitely was de stressing and we felt very pampered. Will definitely be back. The spa itself was clean, calm, and had all the ammenities one would expect from a top of the line spa. Thumbs up!

 12 years ago (15-09-2013)

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