The UPS Store

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We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

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The UPS Store Novi offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - West Oaks II Shopping Center.

Address: 43422 W Oaks Dr, Novi, MI 48377, USA

Phone: (248) 347-2850

Website

moc.erotsspueht@2850erots

State: Michigan

Zip Code: 48377

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

I decided to drop off a package here this evening, and what a horrible mistake I made coming to this location! When I walked up to the counter a young woman greeted me, and from the way she was looking at me I assumed I was next in line as the other woman was off to the the side of me (at least 2 feet) putting tv stuff into a box. I asked her where she wanted me to set my package, and in an extremely rude and bitter tone she snapped "you put it over on the scale and wait in line!" I am absolutely blown away by how nasty this woman was, and the attitude that she got with me was uncalled for. It's pretty obvious she is in the wrong job, because she is in no way a people person, and from some past reviews I can tell she has also been a problem with other customers at this location for quite some time. I will make sure to never go here again, and will tell all my friends and family to go to other locations when shipping UPS items. If management reads these reviews (which I highly doubt) you really need to replace this terrible employee with somebody that will actually do the job correctly and has people skills!

 7 years ago (17-11-2017)

Rudest staff ever! Everyone here clearly is miserable and hates their job! Don’t greet you when you walk in, acts like they’re doing you a favor by doing their job. I drive extra ways just to avoid this location.

 7 years ago (05-01-2018)

I picked up my Yamaha guitar I ordered from Big Lots and was ready to shred but the thing fell right out of the box and on to the cement! It was dented and it wasn't even in tune!

 7 years ago (25-09-2017)

Honest review telling my experience.

1. First impression - walked in the store, saw a [female person] - I figured she worked there because she was behind the counter but was dressed in baggy sweatshirt and was generally unkept and unprofessional looking (no professional attire, no uniform, etc).

2. Came in to this UPS store because a note was left on my door to pick my package up at this location (after 1 pm on the next business day) - which I did (it was actually 3 days after the sticker). Gave sticker and drivers license to [said] female employee and immediately noticed she was not in a good mood - no problem, everyone has good and bad days. She went in the back and came out 30 seconds later saying she doesn’t have the package. Huh...? The little sticker says you should have my package?

3. Female employee handed the sticker back to me and said I had to call and track the package. I asked if that was something SHE could do and she immediately replied, NO??? I stood there looking at her for a second in disbelief (and confusion...). This is the UPS store and you are suppose to have my package and you say you don’t. Maybe you could check to see where the package is - as this is your responsibility? 

4. I asked if the computer we were standing in front of had internet and she said yes but that was not her job to track my package. Huh??? What??? I didn’t know what to do - which is when the female employee walked to the back room - never to be seen again (?).

After reading many of the other reviews it seems this may be the same female employee that has more ‘bad’ days than ‘good’. If you overall are not a people person or have bad customer service skills and don’t want to help people out, maybe you shouldn’t be working at the UPS store and dealing with the public. 
I think (unfortunately for all the customers of this UPS store) that [this] female employee is the owner of the store because most UPS Store locations are independently owned. 

IF YOU DON’T HAVE TO DO BUSINESS AT THIS STORE, I WOULD RECOMMEND NOT DOING ANY BUSINESS HERE and trying out another UPS store location. Other UPS Store locations near here would be: West Bloomfield, Farmington Hills, Wixom, Northville.

 7 years ago (06-09-2017)

Dorsha is extremely rude and not helpful at all. Hope she doesn't work there much longer.

 7 years ago (09-09-2017)

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