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Reviews, get directions and contact details for The UPS Store

The UPS Store

About

We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

Story

Thank you for joining us on our Facebook page, if you’re looking to join a group of likeminded small business owners and supporters you’ve come to the right place! We’re excited to see and hear what you have to contribute, but since this is an open community we do ask that you keep a few ground rules in mind.
Community Guidelines:
1. Our page is a place for users to discuss The UPS Store and related content.
2. For your protection, we will not post or allow any messages that defame, abuse, harass, stalk, threaten, or contain personal information (such as your e-mail, phone number, or other proprietary information) on our page.
3. We want this community to be welcoming to all users, we will not post or allow any posts that are profane, defamatory, libelous, offensive, abusive, discriminatory, or demeaning, or that are disparaging, threatening, repetitive, and/or disruptive to the community, or that contain leetspeak or are spam (including images, videos, and links).
4. We must respect our platform and follow Facebook’s posting guidelines and Terms of Use (https://www.facebook.com/legal/terms). There is a chance that your message may have included content not outlined above that prevented us from leaving it on our page. Please know that The UPS Store reserves the right to modify or delete any posts or comments at our discretion.
Violation Protocol:
• If the above guidelines are violated, the page owner can message the user requesting he/she cease and desist the behavior.
• If the guideline violations continue, the page owner may block the user and report him/her to Facebook.
If you have any questions or comments on any of the guidelines or processes, you can contact The UPS Store at [email protected].
The UPS Store Associates:
• You may see “client”, “ad”, “spon”, “brand”, or “I work at The UPS Store”, in the comments. This indicates that the comment or question comes from an individual employee or someone contracted to work with The UPS Store. We encourage our associates to be transparent about their backgrounds while making posts on social media. Please understand that these comments are made by them on their own behalf, and not on behalf of The UPS Store.
• If you’re a UPS Store franchisee, please refer to the franchise social media policy for helpful guidance to protect the company’s interest. Lastly, all comments, visuals, videos and other materials posted by fans (“third parties”) do not necessarily reflect the opinions or ideals of The UPS Store, its franchisees, employees or affiliates. The UPS Store does not represent or endorse any third party content published here and is not responsible for its accuracy.

Address: 36500 Ford Rd, Westland, MI 48185, USA
Phone: (734) 595-1288
moc.erotsspueht@3920erots
State: Michigan
City: Westland
Zip Code: 48185


Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed


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Reviews
Have been going to this location for a few years and have always had a good experience. The other day one of the newer employees didn’t have the best customer service attitude when he was helping me. I came in to return a book with a prepaid return label and box. He quickly informed me that it was going to cost $1. I was confused and told him I had a prepaid label. He seemed irritated and repeated that it was still going to cost $1, but didn’t explain why. I looked very confused and a different employee began to noticed our conversation. I asked why??? He seemed annoyed as he explained that there was a $1 fee for tape. I was shocked, because I had never heard of this before after all of these years of doing business with UPS. The employee was so preoccupied with making sure that’s I noticed how annoyed he was, that when I replied I would take my box home and tape it up myself, he cut me off to say that there would still be a $1 charge! I was shocked, because this was crazy and I NEVER received bad customer service at this location before. I took my box and left. I ended up finding $1 worth of change in my car and took the box back in and found that same employee smiling from ear to ear while he assisted a male patron. Luckily, I was helped by a different employee (whom helped me a few times before). He was very nice and pleasant and didn’t make a big deal about the transaction. One bad apple can really ruin things.
8 years ago (31-12-2017)
I sent some stuff couple times now. Twice one thing out my orders didnt ship. Lucky corporate gave me my money. Also they nickel and dime the hell out of you. This is not bc there individually owned the one in dearborn heights next to Kroger is the best and the one in canton is also great just this one.
8 years ago (15-12-2017)
I've gone to this location several times and​with each rep it's different. I went one day and the tried to charge me a dollar to ship a phone back. I went back the next day and the girl took my package no questions asked. I prefer my customer service to be consistent. Otherwise, my packages have made it on time and with care. Being that I can get that from any UPS or FedEx store I haven't returned to this location. Customer service is key in any business for me.
8 years ago (09-05-2017)
Brought packages in to be shipped prepaid. And was told I had to pay a dollar per box to have take put on them. Really? A strip of tape.... This is how you nickel and dime people. The other store on Michigan Ave didn't charge when I dropped packages off yesterday and even asked if I wanted something inside to protect it. He did end up only charging me a dollar because thats what o had in change at the moment and they needed to be shipped today. Thank you for that. I understand it's not the managers fault, but the owners. Lesson learned, make sure I tape them before I come.
9 years ago (07-12-2016)
This store asks for 2$ for tape!!! It is the only store that does this! Don't suggest this place at all! The employees are not good!
8 years ago (12-07-2017)
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