Tire World Auto Repair Tire Pros

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Your One Stop Store For Automotive Repair and Maintenance Serving Colorado Springs Since 1980

Address: 5690 Palmer Park Blvd, Colorado Springs, CO 80915, USA

Phone: (719) 380-7770

Website

State: Colorado

City: Colorado Springs

Zip Code: 80915

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 7:30 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Great service. I just moved here. Pricing seems appropriate and very competitive. I usually do my own work, but my tools have not made their way here yet. I knew what was wrong before going in. They seem very honest; didn't try to pile on unneeded repairs.

 9 years ago (13-01-2018)

This was by far the best experience I've had here! I've sent all my friends to this location, Brian and Jen and the rest of the people are very helpful and knowledgeable!!!

 8 years ago (10-04-2018)

They give you a fair price and don't try to change the price. Grest service. Jennifer was a professional.

 8 years ago (06-04-2018)

Great deal on Oil change! and they even gave me other recommendations for other fixes

 8 years ago (27-03-2018)

I don't personally retain the services of places like this simply because I work on my own cars. Nothing against them I just mow my own grass.  The only reason I was there was to pick up my buddy as he was getting work done there. I would have fixed his car myself but I was unfortunately too busy which is what led him here.

Listening to the employee talk to my friend was neither comforting nor confidence inspiring. They didn't give me the impression that they knew what they were talking about. It turned out that my intuition was correct if you read below.  It also seemed as if we were inconveniencing the employee by asking questions about a repair.  I definitely understand people have bad days but they need to keep that to themselves. It's unprofessional and unbecoming.

It turned out that tire world's recommended repair did not resolve my buddies issue and I had to end up fixing it for him myself a couple days later. 

I never write critical reviews for the sake of being critical but this was just a waste of time and money all together. I wish I had something positive to say but I can't think of anything worth mentioning on this experience unfortunately.

Edit- To the owner who replied, the chief concern was your employee's poor customer service and condescending tone. 

I shouldn't have to "speak up" about that as you suggested.  Your employees should be a little more cognizant of their behavior. 

Your employees should probably check their attitude at the door when they come to work and be a little more professional. I say again I realize we're human and that everybody has a bad day, myself included, but seeing as their responsibility is to interface with the customer directly, they should ask for a 10min break to breathe or take the day off if need be.

You mentioned in the reply that it is important to you to provide a positive customer service experience for the folks that walk through your door. Sounds harsh but one or more of your employees may have missed that memo.

I'm not trying to throw dirt on your business, this was simply how my experience went while there.  I just hope this was the exception. I wish you well, I mean that.

 9 years ago (23-05-2017)

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Tire World Auto Repair Tire Pros

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