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Reviews, get directions and contact details for Trailways

About

For over 85 years, we have been operating comfortable, safe, affordable and reliable scheduled bus service throughout New York State and to nearby Canada.

Story

For over 85 years, Adirondack, Pine Hill, and New York Trailways has been operating comfortable, safe, affordable and reliable scheduled bus service throughout New York State and to nearby Canadian destinations. Trailways bus service operates one of the best fleets in the bus industry and some of the newest motor coaches in the nation. Trailways serves more colleges and universities than any other bus carrier in New York State. Discounts and special fares are available for college students, commuters, seniors and military personnel. Trailways also provides transportation to group events such as weddings, family events, sport team events, and school trips as well as bus charters to many tourist sites, casinos and theme parks. All Trailways buses are wheel chair lift equipped.

For the convenience of motor coach owners and operators traveling within the Hudson Valley and Capital Region, Adirondack, Pine Hill, and New York Trailways makes available its two service centers in Kingston and Albany. In addition to basic cleaning and fueling services, both facilities are capable of providing major repairs, including bodywork and glass replacement.

Adirondack, Pine Hill, and New York Trailways is a member of the National Trailways organization, which benefits passengers with competitive fares and access to a wider array of travel choices nationwide.

Trailways of New York operates under four brands including Adirondack Trailways, Pine Hill Trailways, New York Trailways, and NeOn Bus.

Mission

At Adirondack, Pine Hill, and New York Trailways, our commitment to exceptional service and attention to detail delivers millions of travelers to their destinations comfortably, affordably and reliably on time.

Address: 625 8th Ave, New York, NY 10018, USA
Phone: (800) 858-8555
moc.ynsyawliart@ofni
State: New York
Zip Code: 10018


Opening Hours

Monday: 6:15 AM – 11:30 PM
Tuesday: 6:15 AM – 11:30 PM
Wednesday: 6:15 AM – 11:30 PM
Thursday: 6:15 AM – 11:30 PM
Friday: 6:15 AM – 11:30 PM
Saturday: 6:15 AM – 11:30 PM
Sunday: 6:15 AM – 11:30 PM


related searches: Trailways bus schedules, Adirondack Trailways, Trailways Customer service, Greyhound Trailways, Trailways phone number, Trailways bus tracker, Greyhound Trailways bus schedule, Trailways of New York
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Reviews
Despite it being the busiest time of the year, the Trailways staff were able to procure a new bus after ours had broken down within minutes and send us on our way. The Port Authority staff are wonderful -- kind and helpful.
7 years ago (09-01-2018)
The fact there is no refund policy, for any circumstance, is unfair. Customer service is non existent, as there is literally nothing their employees are able to do for you. This company is consistently picks up and drops off their customers late with no remorse. I have never written a review for anything, but I feel so strongly opposed to giving this company my hard earned money and feel obliged to warn others; the Adirondack Trailways experience is dismal at best and most often times an irritation. I WOULD NEVER RECOMMEND.
8 years ago (27-10-2017)
absolutely HORRIBLE service. my daughter left oneonta at 4:35pm expected in ny at 9:40pm. bus broke down / an hour and half wait. called 3 times. first to men said daughter had to call. called again and BRITTANY answered and said same and i said i was going to dispute the charge, as i will, and and she yelled me off the phone. these people should not be in business. i shall dispute charges on my credit card. i cannot believe the rudeness. NO CUSTOMER SERVICE PERIOD.
8 years ago (15-09-2017)
Adirondack trailways is the worst company. I don't mind the bus itself, but the customer service is terrible and I've never gotten off the phone without feeling terrible, guilty and wrong. I understand the policy for $20 to change a ticket and everything but since I had to leave earlier due to an emergency they could not do anything about the ticket not being used meaning that whoever wanted the ticket just couldn't have it which contradicts their "courtesy policy" of having to spend $20 if yoy want to change the time for a ticket. Everyone I have ever spoken to has been rude and uncaring for anything.
8 years ago (24-09-2017)
The worst way to travel in North America. More often than not the staff members have the same annoyed attitude directed at customers who dare to show up looking to ride the bus they have purchased tickets for. They are extremely rude. I just watched a driver talk down to a very polite college student in a manner so smug and condescending Side Show Bob would have been impressed. Ticket holders are constantly told their bus simply isn't showing up and that they must wait an hour or more for the next. The porters are prone to catcalling. The busses have broken seats and many have phone charge outlets that don't work. I could go on for paragraphs more but I'll wrap it up with: if you can avoid trailways, then stay away. They suck. Hopefully someday Uber will offer busses and put them out of business.
8 years ago (15-10-2017)
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