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Underwood Jewelers

  1. Avondale
  2. Florida Jewelry Store

Reviews, get directions and contact details for Underwood Jewelers

Address: 3617 St Johns Ave, Downtown, FL 32205, USA
Phone: (904) 388-5406
State: Florida
City: Downtown
Zip Code: 32205


Opening Hours

Monday: 10:00 AM – 5:30 PM
Tuesday: 10:00 AM – 5:30 PM
Wednesday: 10:00 AM – 5:30 PM
Thursday: 10:00 AM – 5:30 PM
Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
This is one of my go-to stores for great gifts. They have a huge selection and the service is wonderful. I have had nothing but positive experiences here. Most recently, I visited the store in search of a wedding gift and was so grateful to have been helped by Caroline. She was so helpful and we found exactly what I was looking for. She even had it customized for me and then gift wrapped it and sent it directly to my friends. They loved it! Overall it was a wonderful experience. I will definitely be returning and highly recommend Underwood's to anyone looking for a quality product with exceptional service. When you go, ask for Caroline!
8 years ago (12-05-2017)
It is such a pleasant experience to shop at Underwood's. The staff is always attentive, helpful and knowledgeable. I recently got married and they made the overwhelming wedding planning process much more manageable. Elizabeth did an amazing job setting up and managing my registry. It made the wedding gift process so much easier! Caroline took care of ordering our wedding rings for us. I could not be happier with the level of service we have received and continue to receive when shopping at Underwood's.
8 years ago (12-05-2017)
I'm the son of a small business owner so when it was time to go ring shopping i knew i wanted to stay local and I'm so happy that I did. Did I get the cheapest price, no but I hoped I would get added value from shopping local. Not only did they treat me amazingly, when my fiance went in to get sized they treated her like a queen. And when the new sized ring didn't fit just right they made an appointment to fix it at no cost to us. Now that's added value. Our wedding rings will come from underwoods and I will shop here for years to come. Thank you!!
7 years ago (29-06-2017)
This store has always offered an incredible selection of jewelry accompanied by outstanding service. While I have been a customer for years, for the sake of this review, I would like to focus on my last experience. I went to Underwoods regarding my Rolex{which I proudly purchased through Underwoods} which needed repairs. The sales associate, Caroline, was not only pleasant but extremely knowledgeable. She was quick to provide me with all the information and pricing that I requested. She made the repair process seamless. I am extremely thankful to have this incredible jeweler in my neighborhood, who is also an official Rolex Dealer. I cannot give enough praise to the staff that is always accommodating, regardless of the reason for the visit!
8 years ago (12-05-2017)
1.0 star rating 5/27/2017 PROS - The store is nice, with tons to choose from. It's probably a good choice if you want something traditional and aren't trying to get creative with your choices or the work you want to be done to something. A good choice if you picked something out online and know exactly what you want - not if you need guidance or someone to wow you with customer service or be genuinely interested in helping you pick the right wedding jewelry. CONS - The sales lady we had seemed inexperienced and treated us poorly (in my opinion). We came in today to buy wedding bands and had heard good things about Underwoods. I also wanted to get my grandmother's diamonds put in my existing engagement ring that my fiance had bought by a custom jeweler in Portland. She started by telling me my grandmother's ring's diamonds were poor quality - not knowing that was hurtful, sentimental and not the point of having them put in the ring. My grandmother was the first person in our family to be able to afford a ring, so it had a lot of meaning to me. Then, she only showed me one wedding band, even after I asked if there were other options. She just didn't seem motivated to make a sale. When I asked for a similar band to my engagement ring - she said that mine only was round all the way around (rather than flat inside) because it was 'worn'. I explained it was new and made that way. Another oddly (possibly unintentional) unprofessional comment. Finally, when we got to the men's wedding bands - she didn't even pull them out or ask him questions. She actually just told us to go online and look for them. They didn't even have a computer available so we could look at our options - just basically felt like we were brushed off. This wasn't the exciting trip to buy wedding bands you would think of - guess we didn't warrant great service since we didn't get the engagement ring there. I left feeling offended.
8 years ago (27-05-2017)
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