United States Postal Service

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Address: 925 Dickinson St, Philadelphia, PA 19147, USA

Phone: (800) 275-8777

Website

State: Pennsylvania

Zip Code: 19147

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United States Postal Service 1 miles Horrible! How things change. This Post Office used to be the example how the Post Of...

United States Postal Service 1 miles i have been going to this location for quite some time now. the clerks had always bee...

United States Postal Service 2 miles Cynthia, the post master (?), was absolutely wonderful. She took care of us with prof...

United States Postal Service 2 miles It's the worst service you could ever get. They promised of redelivery and they confi...

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United States Postal Service 5 miles The worst USPS ever. Extremely poor customer service, they never answer the phone whe...

United States Postal Service 5 miles If I could rate a -5, I would. Lazy & ignorant! And phone never "works". The mail del...

United States Postal Service 6 miles The staff are always bitter. Have nasty attitudes. They NEVER OPEN ON TIME. Hello you...

United States Postal Service 7 miles Let me say, I am a BIG Fan of the Post office. I love mailing things!My service to my...

United States Postal Service 8 miles Great service and very helpful staff. Especially the new male clerk. He is very knowl...

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United States Postal Service 10 miles I'm not to happy with this place. Those workers have nasty attitudes now if I'm not m...

United States Postal Service 10 miles Had a guaranteed delivery package which I paid $50.00 for to be delivered. I was trac...

United States Postal Service 10 miles Everyone who works behind the counter just has an attitude. Better not come to them w...

United States Postal Service 14 miles Some of the counter clerks are rude and nasty, especially the very old tall guy. Regi...

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Reviews

Overall lack of communication competence. Heavily-dependent on paperwork and written documentation. Chooses to hurt customer assigning endless tasks to complete within the given organizational framework. 
 
...............................
Waits in line. Stares blindly at people-proof plexiglass window.  

Me: "Hi, just getting in from work and tracking has my package listed as 'Undeliverable, No Secure Location,' what does that mean?"

USPS: "ARE YOU PICKING UP OR DROPPING OFF?" 

USPS: "You Need Proof Of Address. Go Home And Get Mail Item Proving Your Address." 

I return, again, wait in line.

USPS: "We don't have a package for you."

Me: "It says it was brought back here. The package was Shipped UPS and Converted to USPS".

USPS: "You need to call UPS and Give us the USPS Tracking Number."

Wait on hold for UPS Phone Support. Get the USPS tracking number.

USPS: "It's still on the truck."
........................

And the Customer-Facing Personnel are angry, paranoid. 

"When was the package out-for-delivery? Today? The Mail-Carrier needs to bring the package back here first. Undelivered packages are normally available the following day of business. When picking-up bring the notification slip the Carrier left at the residence. This will make finding your package easier and don't forget your ID. We may ask for this every time you are at the counter." 

I hope this helps!

 8 years ago (04-07-2017)

Anytime something is delivered by USPS I cringe knowing I will have to spend a week trying to fit their availability into my schedule.

 8 years ago (16-11-2017)

Zero Accountability for EVERYTHING and POOR Customer Service!! I miss my old driver Ed (And Kim at the window if she's still there) who were actually GREAT! Hire more people like them instead of the others who clearly do not want to be there at all!

 8 years ago (16-06-2017)

customer service is non existent, no different than any other post office I've been to in this city. But what else can we expect from government employees? These people can't work anywhere else. They are unemployable. So really the problem lies with customers of the usps. We expect competency from the incompetent.

 8 years ago (01-09-2017)

I had to call almost five post offices to get any answer.  This one was the only one to answer.  It is nearly impossible to get any live person on the phone at the post office now.  The person was helpful to track a package, they could not see anything else than what was on the screen I saw.  Its a little sad that a postal system can't provide service to customers and calling the 800 or local offices you need to have someone to answer the phones its just a general customer service issue!

 8 years ago (19-04-2017)

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