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United States Postal Service

  1. Southeast Orlando
  2. Florida Post Office

Reviews, get directions and contact details for United States Postal Service

United States Postal Service
Address: 10401 Post Office Blvd, Orlando, FL 32862, USA
Phone: (800) 275-8777
State: Florida
Zip Code: 32862


Opening Hours

Monday: 9:30 AM – 9:00 PM
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
Bertie Kirby was outstanding! She helped me by finding a box that would have been otherwise returned to an international sender. Ms. Kirby was professional, courteous and an example of how wonderful USPS employees can be. I tried to send a review/compliment of her assistance via the USPS web page but the form doesn't work. Thank you Ms. Kirby, your help was invaluable !
7 years ago (19-01-2018)
Let’s face it. No one likes going to the post office, except for my kids. This is, by far, my favorite USPS location! They are efficient and Bertie is the sweetest lady and I always look forward to her smile when I get to her counter! My girls love her, too! I own a small business and so I’m at the post office nearly everyday and life is so much better when you get to deal with pleasant people! Their hours are amazing, too! Open until 9pm during the weekdays, 8pm in Saturday AND they’re open Sunday?! Yes, please!!!
8 years ago (06-11-2017)
A packaged with a tracking number is “lost”. Scan shows it was at the post office and then out for delivery. No delivery. Staff response “driver must have forgot to scan it”. What can we do now I ask? Response - go online and file a report”. My response “I did that on dec 14, and was told that you - the local office - would follow up. Bewildered, they called for next customer. I guess I am done.
7 years ago (05-01-2018)
The main front people are really nice and all that good stuff but I was directed to the supervisor for additional help. Long story short she left me talking to myself without getting a complete answer so very rude
7 years ago (12-01-2018)
This branch, which is the main office for the Orlando area, has a revolving door when it comes to clerks and supervisors. The customer service is horrible! If you are just going in and making a quick transaction is fine but, if you need any answers, help or additional information, everyone reacts to it as if you’re inconveniencing them. They always respond with a bad attitude and very dismissive. There is absolutely no willingness or desire to provide proper customer service. They all start bouncing you around, and every one of them sends you off to the next one by simply saying, “well… it’s not my problem” or “I don’t know what to tell you; I don't know what to do”. Completely unacceptable! And sadly the first person to respond with a “not my problem” demeanor is the supervisor. Diplomacy here does not get you anywhere. Only after arguing, fighting and putting pressure can you get the supervisors to lift a finger to look into any situation because they just want you to sit back and wait while they pass the ball from one to the other and no one does anything to solve the problem! My husband and I have both worked in customer service for over 20 years and have always taken pride in going the extra mile for our customers; it makes us feel good when we can actually help someone. Even when the solution is not up to us or we do not have the answer right there and then, we always take the initiative to provide an excellent service by offering to do any and all inquiries necessary to get our customers the response and help they need; which is exactly why this behavior from them is so frustrating to us.If you seriously need help from them with anything, my suggestion is to get the Postal Inspector or Postmaster involved if you want solutions.
8 years ago (14-08-2017)
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