United States Postal Service

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Address: 2041 Creative Dr Ste 100, Lexington, KY 40505, USA

Phone: (859) 255-6995

Website

State: Kentucky

Zip Code: 40505

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I regularly ship packages, including to overseas. It took a while to understand the USPS system, but once I did I've had nothing but good experiences with the staff. Contrary to some of the reviews here, I find that when the line gets long, they bring other staff up to help out. I was there one day when some guys showed up with 100+ packages and the line behind these guys started growing. But the customers had not done their homework and their packages were all messed up. Rather than send them packing, the staff moved them to the side, told them they would have to wait until everyone else got served, and that's what happened. The USPS staff kept their cool.

 7 years ago (26-10-2017)

Different mail carriers and delivery times every day. Yesterday mail delivery at 7 p.m. Today is the second day carriers have failed to pick up my outgoing mail! Yes, the flag was up! Also, my front door was open, but carrier did not ring bell or knock with certified mail!
I have called 6 times in a row to complain - No one answers!
Very poor service!

 7 years ago (30-01-2018)

We have a different mail carrier every day, and at different times of day, and sometimes not at all. I've lived in several cities and never until Lexington have I had such a hard time with unreliable mail service.

 7 years ago (29-12-2017)

It’s extremly hard to get ahold of them. Been calling for two hours and still have no luck.

 7 years ago (18-01-2018)

I was given one single notice to pick up my internationally shipped package and only one day to get my item. By the time I noticed, my package was already sent back to Japan. I can't even get a hold of anyone to ask why they did this.
Update: I have had to pay $18 to get my package resent to me so I finally took time out of work to go ask them about the issue in person as to avoid it in the future. The manager was very condescending to me as I explained to him the issue and inquired about having packages requiring signatures held. As someone who has spent years in customer service I was being as kind as possible but he was really trying my patience. He explained that they give one notice of attempted delivery and one of finality but didn't really acknowledge that I told him I had attempted to pick up the package several days after the first notice. I asked him if the package could be held once it arrives for the second time and he told me "If you don't get off of work until 6pm you can't pick up your package anyway." They close around 5, but apparently lunch breaks don't exist. Can you tell I'm mad. I'm mad. 

 7 years ago (18-08-2017)

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United States Postal Service

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