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United States Postal Service

  1. Iowa
  2. Iowa Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 3311 100th St, Urbandale, IA 50322, USA
Phone: (800) 275-8777
State: Iowa
Zip Code: 50322


Opening Hours

Monday: 8:45 AM – 5:45 PM
Tuesday: 8:45 AM – 5:45 PM
Wednesday: 8:45 AM – 5:45 PM
Thursday: 8:45 AM – 5:45 PM
Friday: 8:45 AM – 5:45 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Gloria at the Urbandale post office was amazing! She took the extra time to help me step through the process of getting some postage figured out with some letters to Germany, and was so friendly and happy. It made my day! Well done Gloria!
8 years ago (19-12-2017)
I have had great experiences with Gloria, Tonya and Jason. I have to temporarily forward my mail a lot and they have been so helpful when I have had questions and/or issues. It’s been a nice relief when trying to juggle a busy work schedule!
8 years ago (14-12-2017)
This is the best office in the area, in my opinion. I have had AWFUL experiences at the Clive office and Drive a little bit out of my way for the 100% improved experience I receive at this location. Everyone that I have encountered is very knowledgeable, helpful and polite. I would like to throw out there that this is a post office- not a git n go- there will be times when there is a line and the wait times can get rather long. That's what happens when each customer is helped thoroughly or you pick a busy time of day; comes with the territory and no post office is immune to wait times- I can understand the frustration, however that is not something any post office can control. I have witnessed the workers handle escalated situations very nicely and I've seen more smiles at this post office than any other I have used! Overall the people here truly try help, use manners, provide extra attention and details when necessary and are SO SO much better than the other offices I have used in the area.
8 years ago (22-04-2017)
The absolute worst post office! There are a few women in there that are great but I have been dealing with issues since we moved here and the supervisor "T"is the absolute worst! I had to wait a month for keys to be made only to have more problems! My neighborhood has 10 cluster boxes on one street and they didn't write which one was mine! So I called everyday went to the post office twice a day and waiting in line 30 deep almost everyday while only one person was working the counter....asked repeatedly where my mail gets delivered and no one could tell me not one person! I asked serveral times for the supervisor and she was either on the phone or not there! Finally got to speak to the supervisor "T" and she made the matter ten times worse! I gave them back my keys and put my mail back on hold! Well yesterday I had enough it was my daughters birthday and I couldn't even give her her present because it was being held hostage in my mail box that I had no clue where it was at! While I was talking to the gal at the counter I watched the supervisor "T" take a personal phone call on her cell and go into her office giggling! The counter gal went to her office with my name on a piece of paper and "T" told her she was talking to me on the phone and to throw that paper away! Wow really! Well at that time my mail carrier came in to the office...so I asked if it was possible if I meet her at my house and she can tell me where my mail box is and she said that would absolutely work....even tho "T" the supervisor said that was impossible to do! Well I got all my mail and had to return to the post office he next day to get my keys back! Get there and "T" the supervisor told the counter girl that she didn't have my keys....unmmmm YES YOU DO! So I saw my mail carrier and asked for her to help me and guess what she told "T" the supervisor that I wanted my keys and "T" walks right by me with a scowl on her face goes into her office and gets my keys gives them to my mail carrier and walks right by me again with a scowl on her face! Seriously this is the WORST customer service I have ever dealt with and it had nothing to do the the workers there just the Supervisor!
10 years ago (04-12-2015)
Worst service I've ever had. They had lost the key to my mailbox and THREE MONTHS later I still have no key regardless of talking to countless staff. Even after filling out a "hold" form I CONTINUE to get my mail returned to sender! FIGURE IT OUT. I could have had everyone in your service area new keys made a 100 times over by now. Hands down the biggest hassel I've ever experienced and its still not resolved. You guys need to get it together
10 years ago (09-11-2015)
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