United States Postal Service

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Address: 13217 New Hampshire Ave, Silver Spring, MD 20904, USA

Phone: (800) 275-8777

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State: Maryland

Zip Code: 20904

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Reviews

Lost my keys to my mailbox, went in to order another. I was told it would arrive within 2-3 business days, and that I would get a notice/email that it has arrived. I called after 3 business days and the manager says it's still in transit. 3 business days later I called again, the manager says he doesn't know where the order went. I went in personally only to find out that they never sent in the order. The manager sent the order in and asks me to write down my email and phone number and said he'll call me as soon as it arrives. Never called. I spent the next 5 weeks calling with no one having an answer for me, me going into the facility and no one knowing what the status of the delivery is, before they finally got my key and told me that I can either go pick it up or wait 3-5 business days before its delivered to my house like they promised 5 weeks before. Crappiest location with the worst liars and service in the industry. People like this, as well as their managers and their managers managers, are a total waste to society and should just quit their jobs and at life as well. I feel sorry for anyone having to associate themselves with this location.

 9 years ago (03-09-2016)

I lost many mails. The miss mail my neighbor gave me back which I saw it to mail man, he looked at it  like what a big deal. I lost one check.  It is still on going. I lost my medicine. I tried to talk to manager, the phone keep busy after long time the manager pick up and immediately said hold on, never get chance to explain the real problem.

 9 years ago (08-12-2016)

Most nasty and no person Skill person I have to encounted today. My nephew sent package from oversea on Dec. 5th and didn't get it as Dec. 13. My nephew checked with postoffice and told that it arrived to Kenndy airport and discarded because container broken. No one bother to call me even telephone number is right there. I called this office to inquired how they can discard without contact me. Mrs. Wight ( with capital letter W) asked me tracking number. She put me hold 25 minutes and come back ask tracking number again. I said " do I need start again then she read back the number. Before she breath " it is still in the over sea" I told her my newphew can trace back to NY. No it isn't and nothing I can do. And repeat what she just said at least three times. Wow, it is not fact and no effort to help coustmer.

 9 years ago (13-12-2016)

Worst customer service ever ! They have now lost TWO of my packages. Both times they say it was delivered but it never showed up. Staff was rude and difficult to speak to. Now i have to get things shipped to a friend's house to avoid having it sent through this post office ! The worst !

 8 years ago (14-03-2017)

The postal clerk thinks he is Tyler Perry, god of mail. I am harassed every time I bring prepaid mail to this location. He invents reasons to make me go back home and redo my packaging. I never have any issue in Crofton or Annapolis locations. They are so polite and friendly. Unfortunately sometimes I have to go to this location. Avoid when possible  .

 9 years ago (20-08-2016)

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