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United States Postal Service

  1. City Center
  2. East Highland Park Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 205 N 2nd St, Richmond, VA 23241, USA
Phone: (804) 649-3809
State: Virginia
Zip Code: 23241


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Reviews
It dissapointes me at times always seeing negative reviews of post offices, then I go in their and see positive and curtious customer service. Sure, I've been dissapointed by the US Postal service for a damaged item, or miss communication but things happen, and in general the post office staff is their to help, and do their best to put a smile on their face for a number of angry people who are venting their frustration out at someone who's attached by uniform and zip code only, and did not crush your items themselves. Today I had the pleasure of waiting in line, and laughing at the friendliness, joking and small talk of Gail (apologize if that's not how you spell your name), the only person working the counter. Thank you for your humor, and positive attitude today, as it was very appreciated. Thank you for the laughs, and thank you Gail, for your service to this country! Hats off.......
8 years ago (27-06-2017)
Who ever is in the post office on October 27, 2016 between 1-2pm should be fired. He told me he was the only person in the entire post office when I called. I was just simply looking for a lost package. HQ told me my package was handled by this post office. When I called, he was EXTREMELY short with me and would not help. He just wanted to give me the phone number to another post office which I had already told him was not working. He replied, "I don't know what you want me to do." He is not fit to handle customers. Please get rid of him.
9 years ago (27-10-2016)
If I could put zero stars I would. The biggest mistake I made living in Richmond was choosing this post office for my PO Box. Let's start with their operating hours. They are open for 5 1/2 hours and that is if they decide to unlock the doors on time. I have waited until 9:45am multiple times for them to open. The PO boxes are only accessible during their "business" hours. Service. Don't get me wrong, the lady (if you have been there you know who I am talking about) is very nice and personable but it seems like she is the only employee that works there. Just look at the average wait time...25 minutes. Factor in the rare times that no one is line and it only takes 5 mins, this means there are people spending well over 30 minutes waiting to PAY for a service. Trust me, I have waited 45 minutes more than once. This post office belongs in Mayberry. For all you youngsters...google it.
8 years ago (27-01-2017)
The service is always friendly and courteous. The representative is very welcoming, and possesses a rare genuine quality that most others in a customer service related industry don't, which is a natural compassion for people, and an innate ability to socially interact while continuously providing service with a smile. If you are too preoccupied with time constrictions, and cannot take a brief moment to enjoy a pleasant, random conversation that is often times very humorous, then no, this is definitely not the place for you. As for myself, I thoroughly enjoy visiting this post office.
9 years ago (15-08-2016)
First off - this office is closed from 10:45am - 12pm daily!! The staff here is always very friendly - though there seems to only ever be one person on duty which can mean the line moves a bit slowly.
8 years ago (14-04-2017)
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