United States Postal Service

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Address: 5300 Klockner Dr, Henrico, VA 23231, USA

Phone: (800) 275-8777

Website

State: Virginia

Zip Code: 23231

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Reviews

For the second time in  30 days,I've had go in about missing mail,which I follow delivery on the Informed delivery site. After being told the supervisor was coming to assist me ,no one came out to even speak to me about my concerns! The customer service has dropped here and receiving mail is worst!

 8 years ago (26-09-2017)

I had to come here to get a mailbox key for my new apartment. I was told I would get it within 7-10 days. It has now been 15 days and I have yet to get a call that they have changed the locks. I went in (because they don't answer the phone) to see what was up and they didn't know where the key was or if they even changed them yet. 

On top of that expect to wait in a line when you arrive here.

If this office reads this review please help change my opinion, but until service improves 1 star.

 8 years ago (11-07-2017)

Staff member was extremely rude and unhelpful.  Explained to the staff member my package was there at the facility and I would be out of town at the time of delivery. I attempted to explain that I needed to take the package with me.  She refused to help me and had a very bad attitude while continuing to cut me off instead of listening tof my statement in its entirety.

 8 years ago (05-10-2017)

I had the WORST experience this morning at this location. I ordered live animals and I received an automatic text message that they had arrived at the post office. It was 6am and I needed to pick them up before work. They were babies and needed sufficient heat, water, and food, which they were not getting. After knocking on the front and side doors, I walked around to the back and knocked. There was a window on the door and I saw some women in the room. After they didn't answer I opened the door to inquire about my animals and they proceeded to yell at me and tell me that I was breaking the law. They said that I wasn't supposed to pick up my animals until they opened at 8:30am! On the package it clearly said "Call for pick-up immediately upon arrival", to which they ignored. After much arguing, a few threats from them, and after they denied my animals were even there (which was a lie because I could clearly hear them around the corner) they reluctantly went and got my animals. Worst experience ever and I will try my best in the future to order only from companies that can ship with private carriers. I do not recommend using this location or working with them at all.

EDIT: I called them to inform the manager about my experience and was graciously informed on their procedure for live animals. The woman I spoke with, Dionne, was very helpful and very polite. If you are ordering live animals that will arrive at this location, call her ahead of time and work something out. I did call ahead of time, but was simply told that I would receive a phone call the next day.

 8 years ago (24-05-2017)

If I could leave zero stars, I would. After a week and a half of my neighbors and I packages being marked as "delivered ", but not. And marked as "undeliverable " with no peach slips, and outgoing mail not being picked up, we all communicated. We all attempted to contact the Montrose post office, which were all recepted by either a busy tone or finally when I got through a response of "I'm actually about to be in a telecomptor meeting, can I call you back in ten muniutes ?"- which of course no one called back and no one answered (although open) after several attemptes to call. While my and husband and I were taking out the dogs we ran into the postal service member who didn't know the code to the building. Not his fault, he was improperly trained. However, if you don't know the code why would you mark things as delivered, or attempted delivery but "no one home" instead of just asking a superior for the entry code? Furthermore, why are my neighbors and I tax dollars being spent on this bs along with our free time attempting to rectify this issue with no response or concern from this postal unit ? Honestly  why does the usps still even exist? I hate that this postal unit serves our address. It's not even a Richmond location, but techinically in Henrico 25 minutes away. WHY.

 8 years ago (15-07-2017)

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United States Postal Service

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