United States Postal Service

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Address: 301 E Congress Pkwy, Crystal Lake, IL 60014, United States

Phone: (800) 275-8777

Website

State: Illinois

City: Crystal Lake

Zip Code: 60014

Opening Hours

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Absolutely worst idea to call this place. Made me wait on hold two times for about 1 hour thru. The first time the person who answered the phone told me the staff which supposed to provide the information I was requesting was busy and I had to call them about 1 hour later which I did and I was on hold again for about 1 more hour and nobody answered the phone.  I am working too and I don't have time to be on the phone all day and calling back again and again if I want to pay for one service.

 7 years ago (26-02-2018)

The people that work here are awesome! They put up with rude and obnoxious people and still seem to smile. Everybody has their limits, but these guys are professionals in every way.

 8 years ago (19-12-2017)

Was very disappointed when a couple of days ago my husband and I went to file and get pictures taken for our son's passport, First of all he is an infant and they had a hard time taking his passport picture, we started the process with a very nice lady and continued with a different-very rude lady. She printed a picture of our son crying and she said "this picture is no good , you can keep it" .... then she told us they might not accept any of the pictures they took of my son and I said... well can't you take another one?... I mean we are paying for it... She said No! We can't waste our time! She spoke very poor English and was very rude and not helpful at all. We made an appointment and got there 15min earlier cuz we knew the picture was going to take time. I'm not saying all the people working here are rude, but better costumer service is much appreciated. Now we are just hoping we get the passport picture accepted. It was very frustrating.

 8 years ago (24-09-2017)

Terrible post office. Most of the staff is rude. You will pay more for postage here as they don't know what they are doing. I was told once to "get a better printer" because my tracking bar code was a bit on the lighter side. Did no one teach this place about customer service?

 8 years ago (20-11-2017)

Worst Post Office ever! The Asian Lady is unhelpful n rude plus always charges more for everything!!

 7 years ago (20-02-2018)

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United States Postal Service

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