United States Postal Service

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Address: 675 Lakeview Pkwy, Vernon Hills, IL 60061, United States

Phone: (800) 275-8777

Website

State: Illinois

City: Vernon Hills

Zip Code: 60061

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

This post office can be slow going, don't get me wrong. What post office goes FAST? I have been here on multiple occasions and see the nice ladies at the front being chewed out by customers so rudely it makes my blood boil. I've even seen a customer mildly threaten them. If you are planning on going on the post office on your lunch, plan your time accordingly so you aren't rude to the front staff. They are people too.

 7 years ago (12-02-2018)

Worst post office I have dealt with in a long time.  Lazy + rude workers..

Issue #1.  As a new tenant in an apartment, the mailman did not put a note on the back of the mailbox stating the new person's last name and apartment number.  

That type of thing is usually done by the postal mail delivery, not the person renting the unit.  I had filled out a USPS move request in a timely manner, prior to move in.    The mail carrier should have done it as soon as they received the change of address.

In light of this, the mailman tried to return a package (as an unknown recipient) that was to correctly sent to me at the new address.  It took a call from the USPS to finally get things right and get it delivered.

Issue #2. They didn't scan or ship my pre-paid priority mail package, until 24 hours after it was dropped off.  It was dropped off the previous day, prior to close of business.  It should have been scanned and shipped that evening.  This is unacceptable.  You put a 2 day time frame on the label, get it there in 2 days.  Get it scanned in to the system the day it is dropped off.

Issue #3. Counter staff is rude.  She's Asian- probably the same woman that others are commenting about.   Don't know if they are short of staff in the back, but her customer service is the worst.

I may be taking my packages to a different USPS off to be shipped, we'll see...  not very happy so far.

 7 years ago (16-11-2017)

I'm working with this postal office for a few years now. Postal office staff are always very polite and professional. Never had any issues with my packages going out or in. Love to work with them! 
Thank you guys!

 7 years ago (11-01-2018)

If I could give zero stars I would! This post office has THE WORST customer service of ANY post office I have ever been to! The people behind the counter act like it is an inconvenience for them to do their job or to help out a customer. They always argue and don't believe they should have to give me an acceptance receipt when I drop off prepaid mail- and when they actually do, they act like it is such an inconvenience for them to do so. It only takes them a minute (definitely no more than 3 minutes) to scan in my mail and let the computer print out a receipt. I have NEVER had an issue like this with any other post office- most are more than happy to print me a receipt (sometimes I don't even have to ask for one and they give it to me). Also, most other post offices are friendly to their customers and willing to help the customer with whatever they need help with- Vernon Hills post office is the complete opposite! The workers make you feel as though you are inconveniencing them by requesting anything that will make them have to do anything besides the bare minimum. I REFUSE TO USE THIS POST OFFICE EVER AGAIN!!

 7 years ago (10-10-2017)

Worst Post Office ever. What is wrong with this Asian woman. Without us (the customer) she wouldn’t have a job!!!!! She things she knows the “rules” I’ve asked for a receipt multiple times now and she constantly says “we don’t do that!” Excuse me, then why does EVERY OTHER POST OFFICE give one by request but usually they always ask and I don’t even have to ask. I’ve talked to Postmasters and District Managers and they ALL say that she is wrong. What is the world coming to!!?? I will use FedEx and UPS and MUCH as possible and give the absolute LEAST amount of business to USPS!!!!!!!!!

 7 years ago (10-10-2017)

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United States Postal Service

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