Valley Subaru

Reviews, get directions and contact details for Valley Subaru

About

Central Virginia's Stellar Care Award Subaru Dealer

Story

Valley Subaru is proud to be your Central Virginia Subaru dealer. Located where Routes 64 and 81 meet in Staunton, we carry a wide selection of Subaru vehicles, Subaru parts, and we have an outstanding service department. No matter what you are looking for, we have the experience and expertise to get you into your next car with our extensive line of New, Pre-Owned, and Certified Subaru cars and SUVs.

Products

Subaru Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru Impreza, Subaru WRX, Subaru BRZ

Address: 299 Lee Jackson Hwy, Staunton, VA 24401, USA

Phone: (540) 213-9640

Website

moc.sracamc@snomiss

State: Virginia

City: Staunton

Zip Code: 24401

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: Flatirons Subaru, Dellenbach Subaru, Mike Shaw Subaru, Groove Subaru, Subaru of Loveland, Cheyenne Subaru, Subaru dealership, Valley Subaru Parts

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Reviews

Other dealers I visited drove me 100+ miles to give me an offer based on number I already knew and could've been discussed on the phone, then let me leave after 10 minutes with no counter offer or even offering to show me another model (I wasn't shown the model I wanted either, just given numbers).

Valley Subaru was definitely worth the drive. I was able to get some preliminary discussion/numbers out of the way via email with Kelly. When I showed up, Billy found me at the smoking area. Only about half the other dealers I went to actually received me, others I had to have service desk contact the salesman I scheduled to meet. 

The car was set out waiting for me. After a personable introduction, Billy immediately showed me the car. He started under the hood and walked me through everything very thoroughly to the trunk. Mechanics, accessories, safety features, etc. Then we jumped in for a test drive, on a route that gave me a good idea of how the car drove at highway speeds which I appreciated. All without talking numbers.

After car presentation, Billy took me in and we discussed numbers. My trade-in was evaluated during our review of the Subaru by the way, which was efficient and I feel like it was given more consideration than other dealers had given. After presented with the initial offer, I laid out for Billy where I was looking to be at to buy. Then he (and team) spent probably a couple hours looking at alternative finance approvals than my pre-approval, looking for exceptions, working numbers. I was amazed at this as other dealers had given one offer and let me walk out the door without a second thought. This is exactly the type of sales staff and dealer I was looking for. All in all, they got me closer to my goal than I'd anticipated. Gave me above KBB for my trade-in without using the new car markup to cover that like other dealers wanted to do, and I got what I felt was a very good sale price on the model I had selected.

All the while of the number crunching and team members working on my behalf, Billy was still very personal and connected. He kept me updated, took some smoke breaks with me, etc. I feel like that's a nice touch worth mentioning.

Helen ran me through the available options (warranty, GAP coverage, etc). She was personable as well, very thorough and realistic. And accommodated some of the more beneficial plans by providing some alternate financing details to keep me at the prices I wanted to be at. She was patient in letting me decide, thorough in explaining the ins and outs, and honestly I felt like she was looking out for my best interest with the additional coverages like GAP.

All in all, great experience. This is what I expect from a good dealership but doesn't seem important to most dealers after my recent shopping experience. They were personable, friendly people, They were eager to make it work for me, and without unnecessary sales tactics that people don't want to deal with. "Go see Billy at Valley Subaru" is going to be my new favorite phrase, and it's a 2 1/2 hour drive from where I live.

 7 years ago (01-05-2018)

I was referred to Valley from a friend and was told to speak with the F&I woman Helen.  Spoke with Helen over the phone and got the ball rolling on a 2018 Subaru Forester.  I had some requests for options and financing that I wanted met by Helen in order to make the deal.  No questions asked and no pressure sales Helen along with the salesman Robert were top notch.  I highly recommend taking your new car needs to the fine folks at Valley Subaru.  Quality service and a quality product.

 7 years ago (12-03-2018)

Great dealership that actually backs up the product that they sale. Outstanding and knowledgeable staff.
Charles Camp is the best General Manager I've ever met.

 7 years ago (23-04-2018)

Drove up on short notice from Roanoke to buy a car; turns out the car we came for wasn't what it was cracked up to be. Sales manager and sales associate found us another car that fit the bill and took a good deal off to get it close to what we came for. Then they stayed 2 hours late and made sure it had a new battery for us. Outstanding customer service.

 8 years ago (23-01-2018)

We brought our 2014 Forrester in for routine service and decided to purchase the 50th Anniversary Forrester; gorgeous Blue color and had all the options we had wanted when we bought a new vehicle.  There was never any question that it would be another Subaru (our 4th).  Robert, our sales assistant, made the process simple and everything went smoothly.  We drove home two very happy customers.

 7 years ago (25-03-2018)

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