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Vivian's Quality Furniture

  1. Central Escondido
  2. Valley Center Furniture Store

Reviews, get directions and contact details for Vivian's Quality Furniture

Vivian's Quality Furniture
Address: 845 E Valley Pkwy, Escondido, CA 92025, USA
Phone: (760) 738-6068
State: California
City: Escondido
Zip Code: 92025


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing our options between ourselves, I asked the sales person what came included in the set, if the price they had on the mattress was for the mattress as well. I laid on the mattress to try it out, mentioning to her how comfortable it was, when I asked the question. She told me yes it was included. We agreed to purchase it (an almost $2,000 purchase), and went to go check out and schedule delivery. She rang up the set, swiped our card without discussing any terms or conditions, and then after confirming the transaction went through, scheduled the delivery. Only after all of that did she pass us our receipt which has tiny words at the bottom "no returns" and all of their others terms and conditions. Okay, fine no returns, no big deal. Then we hear "So did you also want to purchase the mattress?". Excuse me? I made very, VERY sure, that the mattress was included in the price. Even if it wasn't, and there was a mistake on my end, why in the H*** would you process a transaction that was not complete? That right there was a HUGE red flag that they were pushing to scam us out of as much money as possible. As we were disorientated from that realization, we agreed to get the mattress, and I used a different card (as the other had been nearly maxed out) to get it. As we walked out of the store we realized just how horrible of a deal that had been and how they had just scammed us out of nearly 2x the amount of money we were willing to spend. We quickly filed a dispute with our CC companies, and denied delivery. I quickly received a call from the owners rudely telling me how "no bedroom sets ever come with mattresses what am i talking about", and denying that their sales person did anything wrong, and now we are stuck in a battle with them where they are disputing OUR dispute, claiming they require a "restocking fee" of $100. Will be fighting this battle, beware!! Don't get scammed here!!
8 years ago (17-05-2017)
amazing staff so helpful and prices where really cheap and nice stuff
7 years ago (12-12-2017)
Very pleased with the customer service. Owner is real nice as well. Had an overal great experience almost 6 months ago. Will be doing business again soon. Thank you
8 years ago (01-05-2017)
Handicapped patrons beware, this store is a maze of furniture and mats
7 years ago (12-05-2018)
Great service and not too cliché furniture. If you want a choice of various styles, this is a good place to start and/or finish. Just ordered $3k+ of furniture and hope that delivery is as good and friendly as the in-store service. Not cheesy pushy as most places. Genuinely listen to your wishes and taste and assist you however possible. If they can't satisfy your needs they even suggest alternatives/competitors.
9 years ago (19-10-2016)
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