Volvo Cars of Fort Washington

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Address: 115 N Bethlehem Pike, Fort Washington, PA 19034, USA

Phone: (888) 547-7933

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State: Pennsylvania

Zip Code: 19034

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Reviews

Do not go to this dealer!!!! Their service department treats your car without respect. Every time we drop our car off it comes back with the problem being amplified and a new scratch, scuff, scrap, or dent. I finally had enough and reported it through management. They informed me that they cannot take responsibility for this but they will have the car buffed and detailed to remove the scratches. We received our car back with none of the scratches removed, instead they used a black magic marker to fill in some of the deeper scratches. I again complained and I received the following response " I have spoken with Paul our GM and Mike our service manager about this issue.  We've reviewed our policies and procedures and believe that our service personnel has followed the proper guidelines.  Therefore, we have come to the conclusion that we are afraid that we will be unable to meet your expectations and feel that it might be in your best interest to explore other local service facilities." That is directly from management at Volvo of Fort Washington. What great customer service!!!  -- The only thing I wanted was to have my car properly serviced and the scratches and dents that they put in my car removed and they are refusing to take responsibility. So buyers beware Volvo is a great car but do not buy from this dealer.

 9 years ago (26-05-2017)

Very low pressure and a willingness to work with us made the visit a pleasant (and exhausting) experience. Our salesman, James,  while a young man, was incredibly knowlegeable of his product and very helpful during the negotiations. Kevin, his manager, was also very willing to meet our requests. Even though we did not get all the concessions we would have liked we did end up with a lovely XC90 T6. I would recommend them and suggest you ask for James - you will be satisfied.

 9 years ago (04-06-2017)

Your staff, as always, was courteous, explained exactly what needed to be done right away and developing issues that would need to be dealt with in the future and how much each item would cost.
It turned out my car needed to spend the night, and since I had not asked for a 'loaner', I said that was fine and that I'd take a bus out to the dealership in the morning.  Matt said I would "Absolutely Not" take a bus; he would have someone pick me up.  I tried to protest, saying that would mean someone going out of their way, and he almost sounded offended and said that as a customer I should expect nothing less; it is a service that comes with Volvo and your dealership.
The waiting room is so nice, I could stay there all day.

 10 years ago (08-11-2016)

I didn't wind up purchasing a vehicle, but Zen was very helpful, responsive and kind.  I'd recommend him.

 9 years ago (20-03-2017)

Excellent service with Matt Huffman, great sales experience with Scott Marziani. Couldn't be better.

 10 years ago (28-02-2017)

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